Customer Service Representative

Jahzeel Chirino

*** ******* *** *** *

Jersey City, NJ 07307

Cell Phone # 201-***-****

Email: **********@***.***

Profile

A courteous, pleasant and effective individual seeking a rewarding position as a Medical Assistant.

Offering relevant education and strong knowledge of patient care, clerical, environmental and

organizational tasks to maximize the efficiency of facility.

SKILLS

Honest * Reliable * Flexible * Fast Learner *Public Speaking

Well -disciplined- *Problem Solver * Negotiable *Punctual* Able to manage simultaneous projects and

successfully meet deadlines *Work both independently and as a team member under diverse condition

*Use good judgment and available information to resolve issues

Work Experience

Customer Service Representative Jersey City, NJ 2010- 2013

•Greet transfer and hold calls Build rapport, listen, clarify and manage

•conversational flow Manage upset customers, conflicts and challenging

•situations Deliver outstanding service, exceed expectations and build long-term

•loyalty Work in teams and in a self-directed environment

Vantage Health System Administrative Assistant

Englewood, NJ 2008 - 2010

•Greeted patients. Answered multi telephone lines, cancellations, accounting, and complaints

•Assisted the Director of the Drug and Alcohol program on all urine screenings and basic clinical

tasks

•Updated all patient's records on Excel spreadsheets and clinical database

•Participated in follow-up activities, tracked clients, scheduled appointments, generated invoices

•Receptionist/Warehouse Assistant

Melissa Trucking Jersey City, NJ 2006-2008

•Provided administrative support

•Responsible for picking and packing, delivery creation, issuing and receiving materials

•Interacted with shipping companies, purchasing, customer services and/or branch management

Education

Institute of Science and Technology West New York, NJ 2013

Medical Assistant, Phlebotomy, ECG

Essex County College Newark, NJ 2012– 2013

20 Credits- Nursing

North Bergen High School - North Bergen, NJ 2005-2009

Contact this candidate