Manager Case
Resume:
NICOLE M. JONES, MSW
Present Address
Jacksonville, Florida, 32223
*****@**.***.***
Education
• Florida State University (FSU), Tallahassee, FL
Master of Social Work: Completed May 2012
GPA: 4.0/4.0
• Florida State University (FSU), Tallahassee, FL
Bachelor of Science: Psychology, Completed April 2010
Minor: Child Development
GPA: 3.64/4.0, Cum Laude
• Florida State College at Jacksonville (FSCJ), Jacksonville, FL
Associate of Arts: Completed May 2007
Employment
WOODLAND GROVE HEALTH AND REHABILITATION, FORMERLY SOUTHPOINT TERRACE, JACKSONVILLE, FL
JULY 2013-PRESENT
DIRECTOR OF SOCIAL SERVICES
CURRENTLY WORKING AS THE DIRECTOR OF SOCIAL SERVICES AT WOODLAND GROVE, FORMERLY SOUTHPOINT
TERRACE, A 120-BED SKILLED-NURSING FACILITY. CURRENT RESPONSIBILITIES INCLUDE: PLANNING, DIRECTING,
ORGANIZING, EVALUATING AND IMPLEMENTING SOCIAL SERVICE POLICIES AND PROCEDURES, DISCHARGE PLANNING,
MDS ASSESSMENTS, CONTINUED DAILY PATIENT AND FAMILY INTERACTION, PARTICIPATING IN WEEKLY PPS MEETINGS,
APPLYING AND FILING FOR MEDICAID FOR THE LONG-TERM CARE RESIDENTS, OVERSEEING GRIEVANCES AND
CONCERNS, ACTING AS THE FACILITY ABUSE COORDINATOR, AND SUPERVISING THE SOCIAL SERVICES DEPARTMENT IN
ALL EVERYDAY ACTIVITIES. FURTHER DUTIES CONSIST OF: KEEPING ABREAST OF CURRENT FEDERAL AND STATE
REGULATIONS, AS WELL AS PROFESSIONAL STANDARDS, MAKING RECOMMENDATIONS ON CHANGES IN POLICIES AND
PROCEDURES TO THE ADMINISTRATOR, DEVELOPING AND IMPLEMENTING POLICIES AND PROCEDURES FOR THE
IDENTIFICATION OF MEDICALLY RELATED SOCIAL AND EMOTIONAL NEEDS OF THE RESIDENTS AND DEVELOPING,
IMPLEMENTING AND MAINTAIN AN ONGOING QUALITY ASSURANCE PROGRAM FOR THE SOCIAL SERVICES DEPARTMENT
TO ENSURE THAT ALL RESIDENTS NEEDS ARE BEING MET.
HERITAGE HEALTHCARE, TALLAHASSEE, FL
SEPTEMBER 2012-JULY 2013
DIRECTOR OF SOCIAL SERVICES
WORKED AS THE DIRECTOR OF SOCIAL SERVICES AT HERITAGE HEALTHCARE, A 180-BED SKILLED-NURSING
FACILITY. RESPONSIBILITIES INCLUDED: PLANNING, DIRECTING, ORGANIZING, EVALUATING AND IMPLEMENTING SOCIAL
SERVICE POLICIES AND PROCEDURES, DISCHARGE PLANNING, MDS ASSESSMENTS, CONTINUED DAILY PATIENT AND
FAMILY INTERACTION, PARTICIPATING IN WEEKLY UTILIZATION REVIEW MEETINGS, HELPING RUN MONTHLY FAMILY
COUNCIL MEETINGS, OVERSEEING GRIEVANCES AND CONCERNS AND SUPERVISING THE SOCIAL SERVICES DEPARTMENT IN
ALL EVERYDAY ACTIVITIES.
HEALTHSOUTH REHABILITATION HOSPITAL TALLAHASSEE, FL
APRIL 2012-AUGUST 2012
CASE MANAGER II/PATIENT ADVOCATE
WORKED AS A CASE MANAGER II, SERVING AS A KEY MEMBER OF THE INTERDISCIPLINARY TEAM BY ACTIVELY
MANAGING AND DIRECTING RESOURCE UTILIZATION TO ACHIEVE THE HIGHEST QUALITY OUTCOMES DURING A PATIENT’S
REHABILITATION EXPERIENCE. PART OF CASE MANAGER II RESPONSIBILITIES WERE COORDINATING AND ADVOCATING
PATIENT INFORMATION TO EFFECTIVELY OVERSEE HEALTH CARE DELIVERY AND FACILITATE INTERDISCIPLINARY PLAN OF
CARE DECISIONS. OTHER RESPONSIBILITIES ARE FACILITATING TIMELY COMMUNICATION REGARDING PATIENT’S
PSYCHOSOCIAL AND SUPPORT SYSTEM ISSUES, OVERSEEING EFFECTIVE COORDINATION OF SERVICES AND MANAGING
ISSUES IN THE FOLLOWING AREAS: ADMISSION AND DISCHARGE, TEAM CONFERENCE AND INTERDISCIPLINARY PLAN OF
CARE COMMUNICATION, PATIENT AND FAMILY EDUCATION, CREATING AND RUNNING THE DISCHARGE CLASS,
PERFORMING ONGOING UTILIZATION REVIEW AND ACTING AS A LIAISON TO THE PAYOR WHILE ASSURING THAT COST-
EFFECTIVE TREATMENT IS PROVIDED BY THE TEAM AND ASSURING THAT REGULATIONS REGARDING PATIENT’S RIGHTS
ARE FULFILLED.
HEALTHSOUTH REHABILITATION HOSPITAL, TALLAHASSEE, FL
JULY 2011-APRIL 2012
CASE MANAGER I
WORKED AS A CASE MANAGER, COORDINATING PATIENTS’ ENTIRE PLAN OF CARE, DISCHARGE PLANNING, PERFORMING
INTAKE ADDENDUMS, ORDERING DME AND SETTING PATIENTS UP WITH HOME HEALTH CARE OR OUTPATIENT
THERAPY. PART OF CASE MANAGER RESPONSIBILITIES WERE PARTICIPATING IN WEEKLY INTERDISCIPLINARY TEAM
CONFERENCES, ADVOCATING FOR THE PATIENT AND PROVIDING PATIENT AND FAMILY WITH COMMUNITY RESOURCES
UPON DISCHARGE.
FSU Advising First, Tallahassee, FL
Fall 2007-Fall 2008
OPS Student Worker
Assisted in directing students to their proper advisor based on current major. Was responsible for setting
up appointment times with students for scheduling meetings with advisors. Answered phones and
performed other clerical duties. Gained valuable communication and service skills. Also aided students
with input on their initial potential academic tracks.
Related Experience
COGNITIVE-BEHAVIORAL THERAPY, TALLAHASSEE, FL
AUGUST 2011-JANUARY 2012
GRADUATE STUDENT
RECEIVED 48-HOURS OF TRAINING IN COGNITIVE-BEHAVIORAL THERAPY UNDER THE TRAINING OF DR. ERIC
GARLAND.
Marital and Couple Counseling, Tallahassee, FL
August 2011-January 2012
Graduate Student
Received 48-hours of training in the various therapies applicable to working in marital and couple
counseling under the training of Jane Dwyer.
HEALTHSOUTH REHABILITATION HOSPITAL, TALLAHASSEE, FL
MAY 2011-AUGUST 2011
STUDENT INTERN
WORKED UNDER ELIZABETH BARRANCO’S SUPERVISION AS A CASE MANAGER OF PATIENTS UNDERGOING
REHABILITATION AT HEALTHSOUTH’S FACILITY. VARIOUS ASPECTS OF CASE MANAGEMENT WERE UNDERTAKEN, SUCH
AS COMPLETING INTAKE ADDENDUM ASSESSMENTS ON PATIENTS, DISCHARGE PLANNING AND PARTICIPATING IN WEEKLY
TEAM CONFERENCE MEETINGS WITH STAFF.
HUMAN MEMORY RESEARCH, FSU, TALLAHASSEE, FL
SPRING 2010
STUDENT RESEARCH AND LABORATORY ASSISTANT
WORKED UNDER DR. COLLEEN KELLEY’S SUPERVISION. RESPONSIBLE FOR OPERATING AND MAINTAINING
EXPERIMENTS THAT FUNCTION TO ASSESS PARTICIPANTS’ MEMORY CAPABILITY UTILIZING VARIOUS TECHNIQUES.
ATTEND WEEKLY LAB MEETINGS TO ANALYZE AND DISCUSS DATA.
LANGUAGE PROCESSING RESEARCH, FSU, TALLAHASSEE, FL
FALL 2009-SPRING 2010
Student Research and Laboratory Assistant
Worked under Dr. Michael Kaschak’s supervision monitoring lab experiments performed on participants
that measure various levels of different types of human language processing. Responsible for collecting,
encoding, transcribing and analyzing data in Microsoft excel and SPSS statistics.
VOLUNTEER WORK
Habitat for Humanity, New Orleans, LA
April 2009
Assisted in construction of a home for victims of Hurricane Katrina. Provided care relief packages and
bagged lunches to the homeless and displaced families. Spent time directly with the displaced families,
providing an outlet means for them to express their emotions and anxieties.
Heart Walk, Tallahassee, FL
March 2009
Helped raise awareness by fundraising and participating in the walk.
Nemours Children's Hospital, Jacksonville, FL
Spring 2006-Fall 2007
Responsible for interaction activities with pediatric patients undergoing various medical modalities.
Developed ongoing relationships with several repeat pediatric patients and was able to create a more
relaxed atmosphere for those patients through our continued communication and interaction.
St. Catherine Labouré Manor, Jacksonville, FL
Spring 2005-Fall 2006
Interacted with geriatric and nursing home patients by providing companionship, attention and a prime
source of comforting conversation.
ORGANIZATIONS
• The Honor Society of Phi Kappa Phi Spring 2012- Present
• Phi Alpha National Social Work Honor Society Spring 2011- Present
• Association of Student Social Workers (ASSW) Fall 2010-Present
• Golden Key International Honour Society Fall 2009-Present
• Psi Chi International Honor Society Spring 2008-Present
• Phi Theta Kappa Honor Society Spring 2006-Present
• National Honor Society Member, Treasurer Spring 2006-Spring 2007
•
Honors/Awards
• NCAA Academic All-American Athlete - Bowling Fall 2008-Spring
2009
• -Bowling
• President’s list, FSU Fall 2011-Spring 2012
• Dean’s list, FSU Spring 2008-
Spring 2010
• Dean’s and Presidents list, FSCJ Fall 2004- Spring
2007
• Scholastic Scholarship Award, Nemours Spring 2007
• Children's Hospital Volunteer of the Year
•
Special Skills
COMPUTER SKILLS
• Proficient in Microsoft Office programs
• Experienced in SPSS/PASW Statistics
• Proficient in filing and applying for Medicaid and achieving approvals for Medicaid on behalf of
those applied for.
• Created the HealthSouth Discharge Class, including the PowerPoint presentation and brochure.
•
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