Customer Service Representative

Diondra J Best (*******@*******.*** )

**** ******** **, *** ***, Raleigh NC 27612 910-***-****

Objective

Seeking a challenging position that will offer the opportunity for developing relationships, and enhance my professional development while building a

lasting relationship within my career goal.

Professional Experience

Customer Service Representative Xerox, Cary NC 08/2010-Present

• Trained in Billing, Enrollment, and Pharmacy

• Medically Trained: Resolve issues with claims, work with service codes and revenue codes

• Currently a Trainer Assistant for new hires being trained in Billing, Enrollment, and Pharmacy

• Team Leader: Assist supervisor with handling paperwork and taking supervisor calls when necessary

• Quality Analyst

Questionnaire Assistant U.S. Census Bureau, Fayetteville NC (Kenansville Site) 02/2010 - 04/2010

• Provided respondents with information pertaining to the 2010 Census.

• Provided administrative support in helping respondents complete census form

• Performed other normal office duties as assigned.

Office Assistant (Clerical) Zeely H. Taylor /Sylvan Learning Center Clinton, NC 11/2009 - 01/2010

• Tutored school aged children using a variety of instructional methods.

• Researched and verified inquiries to NC property databases utilizing Wagers Unclaimed Property Management System.

• Served as Program Manager’s assistant, filing and entering information into system.

• Performed other normal office duties as assigned.

Caterer Sylvia’s Bakery and Catering, Warsaw, NC Sumer 2000-Fall 2009

• Provide Service to Customers.

• Helped in stocking food.

• Performed other normal catering duties as assigned

Cashier Wilco Hess, Rose Hill, NC 06/200*-**-****

• Handled cash transaction with customers.

• Stocked supplies when necessary.

• Maintained a cleaned environment for customers

Education

Elizabeth State University, Elizabeth City, NC Major: B.S. Accounting 2005-2009(academic honors)

James Kenan High School, Warsaw, NC College Prep--Graduated May 2005(academic honors)

Honors

National Honor Society James Kenan High School, Warsaw NC

Graduated Cum Laude Elizabeth City State University, Elizabeth City NC

Inducted into Sigma Beta Delta Fall 2007

Inducted into the B E Scholars Program Spring 2006

Activities

• Sigma Beta Delta Honor Society 2007-Present

• BE Scholars 2006-2009

Computer/Skills Summary

•Windows •MS Office Suite •Deltek •WordPerfect

•Internet •Facsimile machine •Copiers/Printers •Data Entry

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