Customer Service Project

Profile: Residential Status: US-Citizen

A talented, experienced, quality-focused, and strong

project leader professional with detailed knowledge of

computer applications, software management, technical

programming languages, and construction project

management. Ability to speak fluently in English, Hindi,

Arabic, and Urdu with basic communicational skills in

Spanish. Effective communicator and able to work

professionally within teams, while managing others, and

within an independent setting.

Education

NEW JERSEY INSTITUTE OF TECHNOLOGY (BSCET) GPA: 3.3 2011-Graduated

Bachelor of Science in Construction Engineering Technology

Ali A. Mughal

9 Herman Street, South River, NJ, 08882 Cell: 201-***-**** Email: *****@****.***

Civil-Land Surveying Engineering Technology (A.A.S) GPA: 3.5

2007-2010

Relevant Courses:

Construction-Project-Management--Industrial-Cost-Analysis--Cost-Estimating--Surveying-I&II

Construction Procedures I&II--AutoCAD I & II--Financial Accounting--Technical Writing

Computer Applications--Physics I & II--Electric Circuit Analysis--Construction Safety

Quality System--Business Management--Java Programming-C Economics Business Ethics

History Legal Law Issues--Soil--Mechanics-Senior-Construction-Project--Temporary-Structure

OSHA-Construction-Safety-Regulation--Mechanical & Electrical HVAC Systems

Experience

Excalibur Group, LLC- Perth Amboy, NJ – Title: IT-Engineer 2013-Present

(MRI Design, Construct, Project Management Industry)

• Daily server windows 2008 r2 reports along with Cisco ASDM Configuration.

• Exchange server management console for outlook mailbox users.

• Setup workstation for new hire/user with roaming profile setup networked with the server.

• Hardware/Software repairs, Phone management VOIP/IP, Cat5 Jack Installation in the building.

• Engineering Architectures plans to be stamped and submitted to location in NYC.

Computer/Laptop/Apple Repairs- New Brunswick, NJ- Title: Owner/Operator 2010-Present

(Home & Offices Support/Desktop Support/ All Major Repairs)

• Diagnose hardware and software issues on desktop and laptop computers.

• Provide excellent customer service experience to clients.

• Manage team of 2 technicians and prioritize repair tasks.

• Build working relationship with inventory and parts suppliers.

Alpine-New Brunswick, NJ-Title: Field Support Tech

2012-2013

HVAC Residential & Commercial work.

•

Service and Repair of all brands, New System Installations.

•

Specializes in air conditioning and furnace repair, installation, maintenance and indoor air quality

•

Ali A. Mughal – Page 1

systems.

Customer service support, permits, schedule installations and service.

•

Monmouth Excavator – Freehold, NJ-Title: Technical Support

2010-2011

Review all designs for constructability, client requirements and code compliance.

• Manage all internal quality control design updates.

• Maintaining design deadlines.

• Providing field installation support to clients.

IT’s ME Computer Repair Services- Colts neck, NJ-Title: Desktop Tech 2009-2010

Computer diagnostics backed up information from customers hard drives.

Re-installing operating systems, replaced laptop screens and basic computer repairs.

On-Site & Office Support, responsive and highly motivated problem solver.

MIDDLESEX COUNTY COLLEGE- Edison, NJ-Title: Help Desk

2007-2009

• Computer Laboratory STA Technician.

• Manage data entry operation for the department.

• Organize Engineering Technology Group Managements.

GILBERT CORPORATION- Keasby, NJ-Title: Dispatcher Support 2008-2009

• Program RDS 400 dispatch scanners using TN5250 software.

• Efficiently schedule the truck routes and deliveries around NJ State.

• Build Communication Bridge with 30+ drivers to be able to get the job completed.

JC Penney East Brunswick Square Mall- East Brunswick, NJ-Title: Customer Service

2006-2008

Catalog Department customer services representative.

Online orders transactions, Merchandise coordinator.

Sales associate for supervising Catalog services and Vision center.

Technical Profile

Software: AutoCAD 2010 Cost Estimator HTML

MS PROJECT 2010 Database System Networking

Logic Prob. Solving MATLAB Oracle

Operating All Windows OS Win7+ Linux iMac OS

Systems: UNIX AIX JavaScript

C Language C++ Virtual Basic

Computer

Java HTML Progress

Languages:

UML PERL System Design

Ali A. Mughal – Page 2

Certifications and Awards:

•BSCET-NJIT, AAS-Land surveying Engineering,

AAS-Computer Science Technology

•Diploma in Business Analysis, EMT-B

Certified, Bergen County EMS, VO-Technical

Program, and Microsoft A+ certified for

computer hardware and software repairs, Solar

& Heating Technology, Contractor’s

Educations-Basics Safety Workers Compensation

and Basic Business Practices, Safety

certification, Network+, Business Analyst, QA

Training.

Ali A. Mughal – Page 3

Contact this candidate