Customer Service Sales
Resume:
CHIQUITA K. MONROE
Brooksville, MS 39739
****************@*****.***
(Willing to Relocate)
Professional Experience
Comerica, Inc – Private Banking May 2012 – August 2014
Credit Specialist II, Century City, CA
• Assist relationship managers in the preparation of financial statement spreading
• Monitor loan agreements and financial information for covenant compliance and r isk
• Maintain compliance report and ensure proper resolution of violations through amendments and waivers
• Partner with relationship managers to prepare loan request packages and financial analysis for business and
personal purpose loans
• Analyze personal and company financial information to underwrite loan requests for approval
U.S. Bancorp, Branch Banking January 2011 – May 2012
Teller I, Norwalk, CA
• Process routine financial t ransactions while following procedure and ensuring accuracy
• Identify customer needs to cross-sell related banking products and services
• Provide excellent customer service to ensure customers have a great banking experience
• Communicate effectively with customers to ensure accurate handling of transactions
Tower Loan of Mississippi, Financial Services August 2008 – February 2009
Branch Manager Trainee, Columbus, MS
• Maximized on sales by referring additional products and services to accompany a loan.
• Earned a license to sell insurance in Mississippi.
• Delivered superior customer service to customers through problem resolutions and negotiations with positivity
and empathy.
• Secured over 20 payment arrangements daily by working an established list of over 100 delinquent accounts.
• Generated new business for company by proactively soliciting current and prospective customers.
• Met or exceeded a sales goal of 10-20 loans monthly.
Business Skills
• Proficient with Microsoft Programs, HOGAN, DCORR, and Moody's Risk Origins
• Good verbal and writ ten communication skills
• Knowledge of credit policies and loan structures
• Great organizational and analytical skills
• Self-starter
• Team player
Education
Jackson State University (AACSB Accredited), Jackson, MS August 2004 – May 2008
Bachelor’s of Business Administration
Business Management, Magna cum Laude
References available upon request
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