Customer Service Engineer
Resume:
OBJECTIVE
Seeking a career that would take advantage of electronic techniques, equipment
installation, maintenance, and repair while providing customer service and
management support.
WORK EXPERIENCE
Field Service Technician
February 2008 - present
United Seating & Mobility Columbia, Missouri
Healthcare Services
Providing service and maintenance to mobile health equipment IE: power and
manual wheel chairs, scooters, hospital beds etc. Maintains tools and parts
inventory.
Technical Manager
August 2005 - January 2008
Cec Entertainment, Inc. Columbia, Missouri
Electronics, Components, and Semiconductor Mfg
In charge of all preventative maintenance on games and animation, conduct
training of game room attendants on proper procedures for game room cleaning,
cleaning all types of games and kiddie rides. Maintaining parts inventory for
entire facility, establish safety program, general repair of all games and rides,
repair coin and ticket mechs.
Electronic Slot Technician
March 2005 - July 2005
Isle of Capri Casinos, Inc Boonville, Missouri
Electronics, Components, and Semiconductor Mfg
Installation and maintenance of assorted gaming machines within Casino.
Certified to maintain manufactured equipment from companies such as Bally's,
Aristocrat, Atronics, IGT, and WMS. Fiber optic cable splicing, CPU upgrades,
and Gaming Compliance coordination are also key attributes.
Transmitter Technician
May 2003 - December 2004
National Weather Service Scottsville, New York
Electronics, Components, and Semiconductor Mfg
Maintenance, installation, and repair of numerous transmitter sites across The
United States. Monitoring frequency spectrum, site surveying, cable fabrication
and modifications on assorted RF systems.
Bio-Med Engineer
June 2002 - February 2003
G.E. Clearwater, Florida
Electronics, Components, and Semiconductor Mfg
Responds to service calls to evaluate, diagnose and perform repair/preventative
maintenance on a variety of bio-medical equipment, performs safety acceptance
tests on new medical equipment and on hospital equipment returned from
servicing.
Associate Performance Engineer
July 2001 - March 2002
VERIZON WIRELESS Tampa, Florida
Site surveying, drive testing, data collection, translations, trouble ticket repairs,
inbuilding/repeater engineering, RF compliance engineering, equipment
acquisitions, and cell site performance engineering.
RF Engineer
October 2000 - May 2001
Netcom Itl ATLANTA
Site surveying/installing for wireless broadband networks ranging in frequency
from 2.4GHZ to 6GHZ, installations and surveying taking place in high rise
buildings, grocery stores, malls, towers, business offices and universities,
capable of reading and interpreting schematics and blueprints, troubleshoot radio
and antenna equipment with RF test equipment such as spectrum analyzers,
signal generators, wattmeters, O-Scopes etc., completed certification tests on
numerous new radio and satellite transmitters and receivers including; LST-5
Satellite Radio, A Harrison URC 119 High Freq. System and many other types of
communication equipment.
Ground Radio Communication Technician
March 1994 - February 2000
United States Air Force Ramstein Air Base
Over 5 years of hands on technical experience and education have provided
detailed workin knowledge in the field of Ground Radio Communication working
as a Radio/Satellite Technician in the U.S. Air Force.
EDUCATION
High School or equivalent,
Cooper HighSchool Abilene, Texas
High School or equivalent,
Hardin Simmons University Abilene
Majored in Accounting
Bachelor's Degree,
0
Certification,
July 1995
Military Training School Phoenix
TML training.
Certification,
February 1995
Military Training School San Antonio
OJ-314/Air Traffic Control Systems course.
Vocational,
December 1994
Military Technical Training School Biloxi
Communications Ground Radio Technician Apprentice (41 Semester Hours)
SKILLS
SATELLITE & RADIO
INTERMEDIATE
TECHNICIAN
SATELLITE &RADIO TECH INTERMEDIATE
CUSTOMER SERVICE EXPERT
LEADERSHIP/SUPERVISORY EXPERT
REFERENCES
Tracie Ostoffie
Unix Administrator, Fisher Scientific
*******@*******.***
Professional
Bianco Berry
RF Engineer, Verizon Wireless
Professional
Derek Knox
Bio- Med technician, G.E. Medical Systems
Professional
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