Customer Service Engineer

ANEELA KANDRU

**** **** ****** **. ******* GA ***24 ************@*****.*** 678-***-****

Over 3 years of experience with expertise in Environment and Configuration

SUMMARY •

Management, Application Deployment, Support and Troubleshooting, and

Maintenance of Software Systems on UNIX/LINUX and Windows

platforms.

Experience in Weblogic administration, configuration and deployment.

•

Proficiency in automation using Unix Shell Scripting for scheduled jobs,

•

builds, etc.

Expertise in back end procedure development for Database Applications

•

using SQL Server 2008/2012

Experience in troubleshooting Database performance issues and optimizing

•

queries and stored procedures.

Experience in UNIX, Cygwin and Windows 2008/2012 environments.

•

Excellent Analytical, Communication and Interpersonal skills.

•

: Unix, XML, HTML, SQL, UNIX Shell Scripts, Linux

SKILLS & Software/Languages

ABILITIES

Ubuntu, Perl 5.0

: PuTTY, Winsftp, Telnet

Utilities

: Apache Tomcat 4.0/3.2.4, iPlanet Web Server 6.5, IIS

Web/App Servers

: DB2, SQL Server 2000/2005, SQL, Oracle 10g/11i

Database

Operating Systems : Sun Solaris 5.8, 5.10, HP UX, IBM UIX, Windows

XP/2000 Pro/NT

Version Control Tools : Visual Source Safe 6.0, CVS, Rational Clear Case, Sub

Version

Defect tracking Tools : Rational ClearQuest

Design Tools : Rational Rose, UML

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Systems/Technical Support

EXPERIENCE

Dec 2012– Present

Verizon

The Operations and Support performs code deployments and fixes related issues

•

Worked with development in debugging production issues by researching logs in

•

Unix envt.

Interacted with other teams and assisted in debugging critical issues.

•

Created/modified Unix scripts for performance enhancements

•

Maintained dev/QA environments

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Provided timely code and maintained performance environment

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Provided daily support to testing teams

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Worked on Oracle SQL developer for basic SQL statements

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Worked with team in conversion from Unix to Linux environment

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Environment: Unix Solaris 5.10, Weblogic 10.3, Oracle SQL developer 3.0.04

Tech Support Engineer

Dec 2011 – Nov 2012

Intuit

The tech support engineer provides tier 1 technical analysis of incidents reported

•

into customer service for the client’s software platform.

Worked closely with Engineering to diagnose issues and resolve or disposition

•

the issues.

Troubleshooting and researching multi tiered, multi layered, complex

•

application issues

Troubleshooting TCP/IP connectivity issues

•

Troubleshooting application servers such as JBoss, Tomcat, Weblogic.

•

Understand, update/modify and troubleshoot XML config files

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worked with SQL Server management and basic SQL statements

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Researching the logs in Microsoft Windows servers, navigate the registry, update

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TCP/IP info, etc.

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Environment: Business Financial Solutions simplifies sophisticated cash

management for small businesses and provides the right commercial solutions for

larger businesses, all from one platform. The platform is operated within the client’s

data center.

M. Sc., (Mathematics) Nagarjuna University India

EDUCATION

PERSONAL US Citizen

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