Customer Service Health

Jill J. Trojniar

*** ******** ** ~ Rockford, IL 61103

phone 815-***-**** ~ work 815-***-****

e-mail ~ *********@*******.***

CAREER OBJECTIVE

Improve the health and well-being of your clients via evidence-based health

& wellness programming that promotes behavior change.

WORK HISTORY

June 2014 - Health Coach/Health Screening Technician/Health

Educator

present Health Solutions - MidWest

Provide biometric screenings and health coaching for

employee groups. Risk factor analysis and client motivation

are my focus. Evidence-based program delivery with

motivational interviewing is also used regularly in this

fast paced job.

December 2008 - Health Coach/Personal Trainer/ Group Exercise Instructor

May 2014 NorthPointe Health & Wellness - Roscoe, IL

I am a behavior change specialist in my current job. I

work as front-line staff for 3,500 member medical based

health & wellness facility. Regular duties include: health

risk assessments, exercise/wellness prescription, rehab

phase III fitness specialist and diabetes educator.

Perform regular blood pressure screenings, finger stick

cholesterol and glucose testing and body composition

assessments.

Plan and deliver presentations on a variety of topics

including weight loss, nutrition, exercise, body-mind

connection and healthy back care.

Work with clients to manage their lifestyle risks and

assess their readiness for change.

February 2006 - Director or Marketing & Development -

December 2008 Burpee Museum of Natural History

Developed and implemented comprehensive marketing plan for

mid-size museum including managing all media relations,

organizing major fundraising events, developing regional

museum/attractions marketing efforts and managing fund

development activities.

August 2004 - Marketing Director ~ Rockford Orthopedic Associates

February 2006 Developed and implemented community outreach efforts for a

15 physician orthopedic practice including creation of

practice marketing materials, enhancing community relations

and defining target markets for outreach work.

September 1996- Senior Program Director ~ YMCA of Rock River Valley

October 2003 Effectively managed all components of adult and health &

fitness programs for a 15,000 member YMCA.

Directly supervised four full-time directors, eight part-time program

coordinators, 35 part-time fitness service staff and 60

program volunteers.

Excellent fiscal management of $750,000 department budget.

Consistent program growth and development, attracting new

markets.

Progressively developed personnel to allow them to greater

assist the organization as well as themselves.

Special event management (triathlon, regatta, adventure

race, duathlon and community challenge) serving 5,800

annually.

Developed systems that allow for quality program delivery

and dazzling customer service.

July 1994- Health Promotion Director ~ Atwood Industries

August 1995 Developed comprehensive health promotion program for 4,000

employees.

Directed TAKE CHARGE ... for a Lifetime Health Promotion

program at twelve Atwood locations.

Established core and elective programs to reduce employee

health risks.

August 1992- Health & Fitness Director ~ Rockford YMCA

July 1994 Efficiently managed health & fitness and wellness program

areas.

May 1990- Wellness Coordinator ~ Rockford YMCA

August 1992 Effectively serviced corporate and community wellness

customers.

EDUCATION

May 1984 Western Illinois University, Macomb, IL

Bachelor of Science ~ Exercise Physiology

December 1996 YMCA Senior Director Certification ~ YMCA of the USA

April 1993 YMCA Director Certification ~ YMCA of the USA

PROFESSIONAL

American Council of Exercise Gold Certified Personal

Trainer

American Council of Exercise Advanced Fitness Specialist

American Council of Exercise Health Coach

NETA Certified Yoga Instructor

YMCA Exercise Specialist

YMCA Strength Training Instructor Trainer

YMCA Healthy Back Instructor

Red Cross First Aid, CPR and AED certified

PERSONAL

Being healthy and feeling good is important to me. I achieve this by

maintaining an active lifestyle that includes cycling, yoga, rowing(crew),

strength training and adventure travel.

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