Customer Service Sales

TAUSIF K. HASNAIN

**-** **** ***. ***. *B, Woodside, NY 11377. 917-***-**** *********@*****.***

PROFESSIONAL EXPERIENCE:

MTA Metro-North Railroad, New York, NY December 2012-Present

Computer Support Analyst

Configured hardware and software according to customers’ needs to perform daily business

operations

Prioritized the process of user accounts and provisioned proper access right s in a Windows

environment to ensure confidentiality of information on a departmental basis

Enrolled Android and iOS mobile devices to the AirWatch Mobile Device Management System to

enforce encryption on mobile devices to prevent loss of confidential company data

Ensured security policies are in place on AirWatch MDM System to prevent theft of data

Implemented cycle replacements throughout satellite locations to increase everyday business

productivity for customers

Provided first and second level remote and on-site to resolve IT technical issues to increase employee

productivity

Maintained IT asset records in a timely and accurate manner according to company requirements to

track and prevent loss of IT assets

Primary support channel in troubleshooting the On-Board-Ticket-Sales (OBTS) Ticket Inventory

Machines (TIMs), OBTS printers, and associated applications to increase efficiency in ticket selling

process

Acclimated new junior analysts in business processes and technical procedures to maintain team’s

excellent customer service and support

MTA Metro-North Railroad, New York, NY May 2012 – December 2012

IT Support Intern

Provided software and hardware configurations according to company requirements

Software installations and tested systems to ensure functionality

Identified issues and provided effective solutions to minimize repetition of similar issues

Borough of Manhattan Community College, New York, NY January 2012 – February 2012

Café Technician

Maintained the cafeteria computer networks

Managed faculty copy and printing machines

Provided hardware/software support for various offices

Setup new workstations for professors

Provided support for MacOS and iPads

Domino’s Pizza, Astoria, NY May 2008 – February 2012

Delivery Personnel

Handled cash transactions in a fast-paced environment

Managed team of drivers with assignments

Provided excellent customer service

Trained new employees

Maintained customer database and provided administrative support to senior officers

Law Offices of Albert Wai-Kit Chan, PLLC, Whitestone, NY May 2011 – August 2011

IT Assistant Intern

Provided attorneys and paralegals support with Outlook 2010

Created and managed profiles on Active Directory

Setup computers for users in each work station

Configured e-mail accounts on Exchange Management Console

Installed Computer RAM on each machine

Troubleshoot Printer and Scanners

Assisted IT Manager with IT tasks

EDUCATION:

Baruch College, New York, NY May 2014

Major: Computer Information Systems, Bachelor in Business Administration

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