Customer Service Project Manager
Resume:
Winslas Robinson Anilus
********@*****.***
Experience
**** - ******* ************ *****, ** Canada
Project Manager - Software Developer - IT Consultant
Developed and constantly upgrading software for a broad range of
businesses:
. Silabmed: a Laboratory Information System with Order Entry, Billing
(invoice, payment), Client Management, Test Results Entry, Formula Pre-
processing, Code Bar Reader Interface, Fax sending, website integration
in Delphi 6, XML and Firebird.
Laboratory Instrument Interface with standard ASTM E1381-02/CLSI LIS1&
ASTM -1394E/CLSI LIS2
. Silabmed webapps: a web application for access to laboratory results in
Java Server Page, Servlet, JDBC, Tomcat, MySQL
. TSMedicis: a complete healthcare software system with Patient
Management, Prescriptions, Scheduler, Billing and Medical records in
Delphi 6 with Firebird database.
. Sysgestock: an ERP with Point of Sale, Inventory, Billing, Financial,
Delivery and Logistic Modules in Delphi 6 with Firebird Database.
. Educamax: a School Management Information System in Java Server Page and
MySql .
Installing and supporting vTigerCRM for diverse clients.
08/2010 - 06/2011 CGI Montr al, QC- Canada
IT Project Systems Integrator - (Consultant):
. Managed the server monitoring system infrastructure deployment for the
surveillance of 16 thousand servers in diverse data centers throughout
Canada.
. Implemented the inventory management system data processing
infrastructure in 3 data centers.
. Managed the upgrade of the inventory management system on more than 4000
servers ;
. Managed a mainframe infrastructure decommission for a client ;
. Worked on the delivery management team to implement the ITSM(Remedy web
version) replacing 16 legacy systems in use all over the world.
07/2007 - 08/2010 CGI Montr al, QC- Canada
Analyst-programmer (Consultant):
. Maintained and extended the data extraction library from the call
center's telephony systems in Visual Basic 6, C++, Sybase, Oracle and
MSSQL ;
. Developed and maintained a data mining system to gather information from
the call center telephony systems and the ticketing systems Visual Basic
6, C++ and Sybase ;
. Developed a web based system for the call center workforce management
service in ASP, C#, ASP.net, Ajax, IIS and MSSQL.
. Database administrator and webmaster
06/2006 - 07/2007 CGI Montreal, QC Canada
Technical Support Analyst (Consultant)
. Service restoration support to the IT infrastructure of 3 Bell
Canada business units (Bell Mobility, Bell ExpressVu, Bell
Distribution).
03/2005 - 06/2006 Calian Technology Montreal, QC Canada
Technical Support Agent level I & II
. Troubleshooted problems related to dial up and broadband Internet
access for Bell Sympatico residential customers.
02/1997 - 10/1999 Alfatek Port-au-Prince, Ha ti
Delphi Contract Programmer
Coded the canned reports module with Delphi 2-Report Smith and Delphi 3-
QReport for a software project with the Ministry of Agriculture and Natural
Resources of Haiti
Coded the Check writing module
1996 -2004 Camep Port-au-Prince, Haiti
Information System Manager
. Lead a staff of 8 technicians; managed the operations of the Data
Processing Centre.
Lead the re-engineering of a Client Management and Billing system and it's
migration from a Unix-Mainframe platform to PC Server platform.
Wrote all the data conversion scripts
Software Departmental Manager and Network Administrator
. Developed Orders and Purchases management, Vehicle fleet management
and Fixed Asset management Systems, Coded up to 30% of the systems
in Delphi 4 and PL/SQL Oracle
. Developed part of the Intranet system for the Customer Service
department, with Java JSP, JDBC, Tomcat, Apache and Oracle.
Analyst Programmer
. Maintained Client Management and Billing Application in UNIX-COBOL
. Re-engineered an HR Payroll Software in Delphi 1 and 2 /Dbase
. Converted an old Clipper/dBase Payroll system in Delphi 1
Languages
French, English, Creole, Spanish
Education
2014 Wharton University of Pennsylvania & Coursera MOOC
. Certificate in Marketing
2009 McGill University, Montreal(QC) Canada
. Certificate in Project Management
2002-2003 Universit de Nice Sofia Antipolis, Nice France &
Universit d' tat d'Ha ti, Port-au-Prince, Ha ti
. DESS MBDS, Master in Database and System Integration
1989-1995 Universit d' tat d'Ha ti, Port-au-Prince, Ha ti
. Bachelor of Science in Civil Engineering.
1990-1995 Centre de Techniques de Planification et d' conomie Appliqu e
(C.T.P.E.A) Port-au-Prince, Ha ti.
. Major in Applied Economics.
Seminars
Aug 2005 Bell Sympatico Montreal, PQ Canada
. Bell Sympatico Advanced Tech. technical support;
Mar 2005 Bell Sympatico Montreal, PQ Canada
. Bell Sympatico technical support and customer service;
Jul 2000 CEPIS Lima, Peru
. Implementation of an interregional documentation Web system based on
REISIS;
Feb. 1999 CAMEP Port-au-Prince, Haiti
. Oracle database administration and PL/SQL programming;
Aug 1998 TELECO Port-au-Prince, Ha ti
. CISCO routers programming;
May-June 1998 CAMEP Port-au-Prince, Haiti
. Windows NT (NT Administration, Core Technologies, TCP-IP)
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