Customer Service Manager

Matt Aldridge

N**** Meadowview Dr.

Pardeeville, WI. 53954

Email - *************@*****.***

Cell Phone - 608-***-****

Education

. Graduate / Viterbo University - LaCrosse, WI. (1994 - 1998)

Most Recent Employment

. The Home Depot - currently employed (2012 - present)

. Position - Assistant Manager / Merchandising

. Sta-Care, Inc. / EVS Solid Surface - for 11 years (2000 - 2012)

. Position - Plant Manager - Solid Surface / Composites

. For A Good Time Theatre Saginaw, MI. - for 2 years (1998 - 2000)

. Position - Tour Manager

Previous Experience & Responsibilities

Hiring

. Personnel Management & Scheduling

. Personnel Coaching & Advancement

. Company Metrics

. Representation of Company's Owner and Vice Presidents

. Composite Casting and Finish Manufacturing

. Implementing Large Machinery such as CNC's, Mixers, and Sanders

. Creating and Developing Molds, Cutters, Packaging & a Continuous Cast

Machine

. Developing New Color Solid Surface Formularions Shipping and

Distribution

. Project Scheduling / Production Flow

. Management of Maintenance and Preventative Maintenance

. Raw Material Management and Inventory

. Research & Development Manager / New Products / New Production Methods

/ New Procedures / Quality Control

. Outside Sales / Presentations / Expo Shows / On the Road Cold Calls

. Lunch and Learns

. Inside Sales / Orders by Phone / Technical Service by Phone

. Quotes for both Small Residential and Large Commercial Projects

. Communications with Contractors, General Contractor's and Owners on

Jobsite Site

. Take Offs

. Author of Various Installation Instruction Manuals

. In House Employee Administration Training

. In House Employee Manufacturing and Fabrication Training

. Customer Fabrication & Installation Training On & Off Site

. Contractor On Site Training

. Purchasing / Vendor Communications & New Products In House & Out

. Trouble Shooting Off and On Site

. Technical Phone Support

Computer & Tech

. Spread Sheets - Moderate Excel

. Documents - Moderate Word & Word Perfect

. Presentations - Power Point

. Professional - Acrobat Reader (Reading Architectural Plans)

. General PC / Laptop Maintenance

Awards

. Sta-Care's Mike Olson's Creativity and Ingenuity Award. (2001)

. Sta-Care's Management Award (2002)

. Sta-Care's Highest Award, the JDA Award (2004)

. The Home Depot's Executive Homer Award (2012) Issued by Chief CEO

. The Home Depot's Customer Service Vice Presidential Award, Issued by

Regional VP

. The Home Depot's Homer Award issued by District Manager

. The Home Depot's Homer Award issued by District Manager

Additional Information

. Private Pilot License - Special Engine / Retractable Gear

. Advanced Scuba License

. High School Class President

. Traveled Abroad with Viterbo University twice

References available upon request.

Matt Aldridge

N6567 Meadowview Dr.

Pardeeville, WI. 53954

Email - *************@*****.***

Cell Phone - 608-***-****

Respectfully,

I am looking for an employer that I can find prosperity and

advancement with. I seek to be an instrumental part of a bigger picture.

The most important thing to me after the economic conditions in the past

years, is reliability. I am looking for a company that I can picture

myself retiring from many years down the road.

Thank you for taking the time to review my attached resume. I am

currently an Assistant Manager at The Home Depot and I was the Plant

Manager at Sta-Care's Solid Surface Plant for 11 years. Although my resume

is obviously strong in Production Management, Sta-Care was a relatively

small business with three plants and 150 employees. This meant that my

duties were greatly extended there, and as a result I have had a good deal

of experience in other areas such as hiring, associate development and

training, sales, and distribution.

I am currently looking to find a more consistent shift within a

business, sales, and customer service setting communicating with customers,

vendors, and colleagues. I excel at training, developing, coaching, and

performance management. This is the type of work I provided in 16 years in

the work force.

Again, thank you for your time and consideration.

Matt Aldridge

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