Customer Service Sales Associate

Ariel Smith

*** ******** ******,

Toronto ON, M*R 2N6

Cell – (416) 566 – 8814

************@*******.***

EDUCATION

Saint Mary’s University, Halifax, Nova Scotia

Bachelor of Arts, Psychology (honors), Minor, Human Resource Management, 2013

PROFESSIONAL EXPERIENCE

YOUTH EMPLOYMENT SERVICES, TORONTO, ONTARIO MAY 2014 - PRESENT

CAREER COUNSELLOR/JOB DEVELOPER

• Not-For-Profit Organization

• Conducted intake sessions to obtain clients employment history, educational background, and career goals in order to

assess their employment related needs

• Identified barriers to employment and assisted clients to develop job readiness skills and job search strategies

• Facilitated groups of up to 15, at risk youth for a 13 week pre-employment program

• Provided counselling assistance in the areas of: Job Maintenance, Job Search, Job Placement, Career Decision

Making, and other identified employment needs

• Maintained accurate and current case notes as well as appropriate documentation about clients’ progress

• Collected labour market information for clients regarding job openings, entry and skill requirements and other

occupational information

• Responsible for cold calling potential employers to offer services such as free recruitment, wage subsidies, and other

program benefits

• Maintained a minimum of 85% positive employment outcomes

WEINS CANADA, MARKHAM, TORONTO

SALES ASSOCIATE, APRIL 2014 – PRESENT

• Provided customers with information regarding credit re-building

• Responsible for educating customers on various financial options when negotiating the sale of their vehicle

• Created professional liaisons with manufacturers, insurance brokers, and bank representatives in order to

give customers the best and most knowledgeable experience possible

• Exercised daily cold calling practices in order to reach a wider range of clientele

• Provided excellent customer service to every one of my customers by having a positive, energetic, and

enthusiastic attitude

O’REGAN’S AUTOMOTIVE GROUP, HALIFAX, NOVA SCOTIA

Sales Associate April 2013 – April 2014

• Assisted in customer vehicle selection

• Well versed in Automotive Profit Builders training

• Created professional liaisons with manufacturers, insurance agents, and bank representatives

• Headed the “Drive for Equality” initiative which was responsible for finding low income families affordable loan

opportunities and to give families a chance to re-establish their credit.

LEISURE SERVICES, NOVA SCOTIA

Community Outreach Worker March 2012 - August 2012

• Responsible for leading Community Outreach team targeting youth between the ages of 12-24

• Primary concentrations were at risk youth and low income adult community members

• Provided affordable, all-inclusive events for individuals within communities

• Assist in providing academic tutoring and mentoring

• Coordinated and supervised up to 30+ employees

• Responsible for marketing and promoting all events

• Responsible for the financial book keeping of all events

Youth Program Coordinator

BLACK BUSINESS INITIATIVE, NOVA SCOTIA 2009 - 2011

• Responsible for teaching at- risk African- Canadian and Indigenous/Aboriginal youth ages 12-24 from low

income areas how to become successful entrepreneurs

• Provided tools and resources on how to successfully obtain and maintain employment

• Responsible for facilitating in-school outreach presentations and after-school outreach programs focused on

teaching financial responsibility

• Organized week long camps in low income areas across Nova Scotia promoting entrepreneurship

• Headed the Community Garden Outreach Program which recruited over 150 youth participants

• Communicated with major sponsors to receive funding and support for the Community Garden Outreach

Program

Extracurricular and Certifications

• G Level Driver’s License

• Certified Financial Education Instructor

• CPR and First Aid Certification

• Behavioral Support Training Certificate

• ASIST Suicide Training Certificate

• Vulnerable Sector Screening completed

• WHMIS certified

• Reading and Running Program Volunteer (After school program for at risk youth in Dartmouth Regional

Municipality)

• Let the Sparks Fly: Volunteer (Cycling program for at risk youth within Halifax Regional Municipality)

• Breakthrough Athletics Mentor (Mentorship Program for at-risk girls)

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