Customer Service Manager

Joshua Uhl

*** ** *** ********, ** *****

(alt) *25 Cedar, Blossom, TX 75416

Cell: 979-***-****

**********@*****.***

Objective

Sixteen years in retail and twenty years in customer

service have given me a diverse background working with

many different employees and customers as I strive to

maintain profitability for the business and take care of

customers' needs. This background I feel has prepared me

to accept the responsibilities of this job opportunity.

Experience 7/2013-present Wal-Mart Bay City, TX

Assistant Store Manager Hardlines/GM

. Supervised 30-40 hourly associates on a daily basis.

. Ensured the processes were followed in reference to

freight movement, displays, and customer service.

. Oversaw operations of Garden Center, Hardware, Sporting

Goods, Toys, Electronics, Housewares, and Tire and Lube

departments.

. Moved to overnight assistant and was responsible for

getting the store stocked and cleaned for the next day.

3/2000-7/2013 Sears Holdings Corp.

Various Locations in Texas and Oklahoma

Assistant Store Manager/Automotive Manager

. Served many salary assistant store manager positions

including: Assistant Store Manager Operations, Automotive,

Brand Central, and Home Improvement departments while

working in four Texas locations: Lake Jackson, Irving,

Wichita Falls, and Mesquite and two Oklahoma locations:

Shawnee and Lawton.

. Scrutinized sales and margin reports to expose

opportunities for growth. Drove miscellaneous income such

as credit, service contracts, replacement plans,

installation, and delivery. Goals were to achieve profit

on a monthly and annual basis by reviewing P&L and ledger

daily to control costs.

. Supervised the annual inventory of the various stores

and followed up for any discrepancies with action plans.

. Spent three years in Mesquite as an hourly warehouse

lead for the second largest sales volume store in Texas.

Also served as hourly sales lead and sales associate while

with the company.

. Any previous work history available upon request, but

summarily worked part time in fast food at various

restaurants while in high school and directly after

graduation.

Education 1998-2001 Brazosport College

Lake Jackson, TX

. Associates Degree in Computer Science: Information

Systems. 3.0 GPA.

Courses included: C++ and Visual Basic programming,

computer rebuilds, computer networking, basic studies and

electives

1992-1996 Prairiland High School

Pattonville, TX

. Graduated with GPA 4.0. Honors diploma.

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