Customer Service Representative

K'angllesse Clark

CUSTOMER SERVICE REPRESENTATIVE

Las Vegas, NV

***************@*****.*** - 559-***-****

I am a skilled customer service representative committed to addressing customer concerns with speed,

accuracy, and professionalism. I take pride in maintaining patience and efficiency to minimize customer

dissatisfaction and increase customer loyalty.

WORK EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

ALORICA INC - July 2012 to May 2014

Collected customer feedback and made process changes to exceed

• customer satisfaction goals

• Demonstrated mastery of customer service call script within specified

• timeframes

• Provided accurate and appropriate information in response to customer

• inquiries

• Addressed customer service inquiries in a timely and accurate fashion

EDUCATION

HS Diploma in General

Fresno High School - Fresno, CA

2010 to 2011

ADDITIONAL INFORMATION

Skills & Abilities

• CPR, AED and First Aid certified

• Multi-tasking between multiple screens and tasks

• Excellent communication skills with focus on customer service

• Familiarity with Point of Sale terminals

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate