Service Assistant

Michelle (Yi-Ling) Lin

* ********* ********, *******.***@*****.***

Richmond Hill, ON L4B 4B6 647-***-****

Summary of Qualifications

• Positive attitude when dealing with children and customers for 1 year

• Knowledge of event plans, tourism impacts, and evaluating programs

• Passion for new cultures and travelling to various countries

• Interpersonal communication skills developed through program facilitation experience at

Tim Horton Children’s Foundation

• Adaptable to various types of environment and is able to work under hectic situations

through Camp Wahanowin and Tim Horton Children’s Foundation

• Excellent knowledge of Microsoft Word and Microsoft Excel

Education

Honours Bachelor of Arts, Tourism and Park Management, Co-operative Program, University of

Waterloo,

Waterloo, ON, September 2009 – August 2014

Relevant Projects:

UW Multicultural Event Plan, Event Management, July 24, 2014

Adaptive Aquatics Evaluations, Program Evaluation in Leisure Services, July 29, 2014

Relevant Work Experience

Fresh Food Company at Wilfrid Laurier University

Food Service Associate

Waterloo, On November 2013 – April 2014

Served meals from various stations including deli, pasta, grill, salad bar, and stir - fry

•

• Set up service counters and replenishes supplies for sale, ensuring appropriate stock

levels and stock rotation in refrigeration, storage and counter display units.

• Worked long hours, in a fast paced environment, stand throughout the whole shift with

positive attitude

Camp Wahanowin

Outdoor Education Instructor/Counsellor

Outdoor Education Instructor/Dining Hall May 2013 – July 2013

Orillia, ON April 2012 – July 2012

• Implemented environmental activities such as outdoor cooking, survival games, nature walk, and

wilderness skills

• Supervised 10-20 children during open recreational activities such as canoe, tennis, and archery

• Controlled noise level and increased participation among children for evening programs

• Counselled 8 year-old children from morning to bed-time

Tim Horton Children’s Foundation

Program Facilitator

St.George, ON January 2013 – April 2013

• Instructed and facilitated over 5 programs from morning to night

• Created and implemented ideas for evening programs such as campfires and role-playing

activities

• Acted as positive role model for young people including teaching and setting a good example in

areas such as proper manners, goal setting, accountability, respect for the environment, and

respect for each other

• Ensured program areas, equipment, and supplies were in good repair, kept clean and organized,

and available for use in adequate supply

• Reported any incident/accidents within the workplace and/or recognized hazards and complete

appropriate documentation

Canadian Cancer Society

Fundraising Assistant

Mississauga, ON September 2011- December 2011

• Provided administrative support to the organizing committees and fundraising coordinator

• Answered inquiries from the public and those volunteers participating in the campaigns

Canada’s Wonderland

Food and Beverages Cashier

Vaughan, ON June 2010 – October 2010

• Handled cash at various food stalls

• Provide friendly and helpful guest services.

• Responded to every situation from guests

Additional Experience

Vegetarian Food Festival

Volunteer

King’s Cafe, Downtown Toronto, ON September 2012 – Present

• Introduced and described different types of vegetarian foods to a mass crowd

UW Fed’s Food Bank

Volunteer

University of Waterloo, Waterloo, ON September 2010 –September 2012

• Organized non-perishable food and confidentially distributed it to students in need

2008 Federal Election

Volunteer

Liberal Writing, Richmond Hill, ON October 2008

• Conducted surveys through telephone to estimate the outcome of the election

Activities and Interest

Taiwanese Waterloo Student Association

Club Member

University of Waterloo, Waterloo, ON September 2009 – September 2012

• Attended meetings to explore Taiwanese culture

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