Customer Service Representative

MARY WILSON

**** ******** **., *******, ** ***** 770-***-****

OBJECTIVE: Seeking a Clerical Support position in which my education and experience will provide

opportunity for advancement and growth.

PROFESSIONAL EXPERIENCE

Arise Virtual Solutions Austell, GA

Customer Service Representative 2012-Present

-Meet call center metrics and customer satisfaction goals

-Work with a high degree of accuracy and efficiency

-Apply company policy and procedures to resolve routine issues

Alorica Kennesaw, GA

Customer Service Representative 2011-2013

-Identified and resolve customer inquiries regarding their wireless account

-Performed tier 1 troubleshooting

-offered recommendations and provided support for client, products and services

ABALJ ENTERPRISE Atlanta, GA

Office Clerk 2010–2011

-Answered phones and maintained files

-Created and edited company spreadsheets and documents

WHIRLPOOL Atlanta, GA

Office Clerk 2002–2009

-Created and edited company spreadsheets and documents

-Scheduled and rescheduled inbound and outbound loads

-Processed carrier pick-up orders

STAFFING SOLUTIONS Atlanta, GA

Administrative Clerk 2000–2002

-Processed purchase orders for the company

-Accessed orders from internet and created company charts

-Answered and routed all incoming calls to various departments

EQUIFAX Atlanta, GA

Customer Service Representative 1999–2000

-Processed over 3000 investigations per quarter

-Handled customers inquiries regarding their credit report

-Answered inbound calls in support of customer needs

MILITARY EXPERIENCE

US ARMY 1991-1994 Honorable Discharge

SKILLS

SAP E-mail MS Word

Fax Internet MS Excel

Printer Type 40 wpm MS PowerPoint

EDUCATION

Chattahoochee Technical College Atlanta, GA

Business Administrative Diploma June 2014

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