Manager Support

**** ***** **** **

Stockton, CA *****

[pic]

Kenneth O. Ezeh

**.****@*****.***

cell : 805-***-****

I.T Systems Administrator

MCSA win 7, MCITP, Comptia Network+ CE, A+ and A+ CE, Dell Certified system

expert

Technical Skills

Windows Xp, Win7, Win 8.1, Red hat Linux, Windows Server 2003, 2008 R2,2012

R2 Group Policy

USMT, MDT/SCCM, SCSM, Dame Ware, VNC, Remedy Ticket, Heat, Active

Directory, VPN,DNS, DHCP, WSUS, Terminal Server, MS Hyper V, Cisco Call

Manager, Cisco Unity, MS Exchange, WDS, Sysprep. . Well Versed in HP and

Dell Hardware includes HP ProLiant Servers DL 380, G5, G7, Dell PowerEdge

Servers, laptop/desktops.

Applications

Microsoft Office 2007/2010, McAfee Anti-Virus, Email Applications, Citrix

XenApp, Xen Desktop. Symantec Backup Exec/DLO, SCCM 2010, Solar Winds

Strengths - Accountability, Customer Focused, Sensitive to accuracy and

Timeliness, Self-taught and never rest on Laurels

Experience History

Medcore Medical Group- IT Infrastructure Manager and Sr. Systems Admin

(June'14-Current)

Reporting to the CIO, Responsible for build, administration of all Systems,

Server and Infrastructure

Design and maintain detailed Visio logical and physical network Diagrams of

Nodes and Network Appliance

Manage backups with CA Arcserve D2D backup and Disk to Cloud backup

Wyse Terminal/Thin Client Support and configuration.

Basic Network Administration, configuring HP Procurve Switches.

Ensure systems security and adhere to security policies for HIPPA

compliance

P2V servers on MS Hyper-V Platform.

Support a hybrid Exchange environment and Office 365 with Microsoft online

services

Support Active Directory Federated Services 2.0 Single Sign on environment

SuperMicro / SAN storage administration

Security Administration involving IPS, threat prevention, incident

response, on Palo Alto Networks Firewall PA-500 Platform

Sacramento Native American Health Center, Inc. - Systems Administrator

(April 2014)

Responsible for high availability and optimum performance of Information

Systems, Applications, to meet both Clinical and Organizational Objectives.

Administer, Build, upgrade and install Windows Based servers 2008r2 and

2012 R2, which includes Directory services, file and print, DNS and DHCP,

Windows Domain Controllers, Exchange, MS Lync and Application servers, MS

SQL and SharePoint.

Manage ESXI host and virtual servers (VMWare) via VMware Vcenter 5.1

including VDP Advanced for VM backups.

Astaro firewall administration and monitoring network for possible

intrusions

Re-defined and setup/monitor Backup operations and procedures for disaster

recovery purposes.

Basic network administration, management of VLANS, configuration of Cisco

Routers and Switches

Creates a positive environment for reporting application and/or system

deficiencies and suggestions

For system improvements and enhanced functionality

California HealthCare Facility, CDCR- Information Systems Analyst

(Specialist) Nov 2013 to April 2014

-Daily I.T Support for healthcare and CDCR staff within a largely diverse

technical environment and clear accountability frame work which consist of

application, network support and desktop on the enterprise.

- Build, administer and support Cisco IP Phones via Call Manager and Unity

Connection

Accomplishments till date

- Primed and deployed over 400 Cisco 3602 WAPS for annex (Dewitt Nelson)

- Rack and Stack of Cisco gears, 3750 switches at over 16 IDF closets for

new facility

Granite Construction, Inc. - IT Systems Administrator II (Feb 2011- Nov 18,

2013)

- Enterprise Desktop/ Server Administration and first level network Support

for C-level/VIP Executives in an ITIL driven environment, including remote

site support for hot plants and Aggregates

- Lead, supervise and mentor junior I.T Support staff members and manage

work load items

- Build and Administer Windows Servers, virtual (Hyper-V), physical, File

and print, WDS, Citrix Servers

- Resolve local network and communication issues and Monitor Network Nodes

via Solar Winds NPM.

- Maintain and support local Cisco VoIP telephones and related equipment.

- Assist in the maintenance of the local Active Directory OU, installation

and configuration of local network applications, servers, file

shares, network services and associated objects in accordance with company

policies and procedures.

- Assist in the development and maintenance of business unit IT

documentation to enable consistent standards and operating procedures

- Assist in the testing of the local Disaster Recovery and Business

Continuity plans to ensure minimal downtime in the event of a disaster.

- Coordinate the acquisition, installation, configuration, and maintenance

of IT equipment in compliance with IT SOX Controls

- Maintain hardware inventory, licensing and asset rotation consistent

with company policies and procedures.

- Assist with the design, installation, requirement gathering, and

maintenance of IT resources for acquisitions, large projects and joint

ventures to ensure compliance with corporate standards.

- Ensure/ Monitor performance of monthly, daily server / data backups via

Backup Exec and HP storage tape library MSL2024.

- Coordinate with Business Unit management to determine future IT needs at

the location, enterprise initiatives, budgets, forecasts, licensing and

asset rotation to ensure profitability and alignment with Company goals and

objectives.

- Maintain open communication with Group IT Manager and local Business

Manager to ensure effective problem resolution and establishment of

priorities.

- Build, Image and deploy laptops, desktops images via WDS, SCCM to comply

with asset rotation and retention policy

- Responsible for data integrity, file system security for server/desktop

environment and Meet SLAS

- Support use of printers, fax machine /multifunction machines to maintain

operational readiness

Support Business application (AS400, Office 2010,) to ensure compliance

with corporate standards

-Manage user accounts, computers, Groups and objects via Active Directory

Users and computers

-Create new user email accounts and configuration via MS Exchange tool

-Utilizing HEAT and SCSM for ITSM and ticket logging.

Accomplishments: First site for a successful Windows 7 Enterprise

Migration/Rollout (120 users)

Infrastructure support for over 450 users during I.T discovery process for

a successful merging of new acquisition (Kenny Construction)

Perot Sys-(St Joseph's Medical Center)- Desktop Support Analyst EHR (Sept

'10-Jan 21/2011)

-Enterprise Desktop/Network Support for Doctors, Nurses, ER and Hospital

Staff Members

-Troubleshoot Hardware and Software failures

-Identify Network issues related to Personal Desktop Computers

-Diagnose/Monitor internal inquiries and work requests with Remedy trouble

tickets

-Support on-call schedule and respond to priority incidents

-Plan and tests less complex vendor supplied Computer systems hardware and

software

-Perform Recognition, research, Isolation and Resolution/ follow up Steps

-Worked on the CHW Electronic Health Record (EHR) system project

implementing MEDITECH 6.0

-Perform Field Technical Support, driving to offsite/satellite Hospital

Staffs'/offices and Clinic facilities

-Install /patch Cat 5e/Cat6 cables in IDF room and switches

Accomplishments: IT Infrastructure Support for implementation of EHR

Solution

Apple Computer, Inc/Volt (Lab environment) - Rework Technician (March 2010-

Sept 03 2010)

-Diagnose and repair /fix iPhone 3G, 3GS and 4G Smart Phones in a Lab

environment

-Perform stress test and restore procedures

-Assign iPhone CompTIA symptom codes to failed/defective Units

-Perform proximity sensor tests, VMI.

-Provided Technical Support Via Chat/Email .-( Tier1 Mobile Me Technical

Support/Helpdesk)

-Troubleshoot iPhone smart Phone MobileMe email Application

-Password Resets and User login error Issues

-Research Knowledge Base Articles to troubleshoot complex issues.

-Troubleshoot iDisk and Device Syncing issues.

Anu Resources, Wamu-Chase Bank- Computer/PC Technician (April 09 -March

2010)1yr

-Work as an on call Technician for Special Deployment Projects.

Washington Mutual /Chase Bank Conversion Project (April 2009- October 2009)

-Installed New Computer Systems and Workstations at Various Bank Branches

and Locations.

-Upgraded Hardware and Software, Computer components and Peripherals.

-Installed Magtek Card readers, Scanners and Updated Security patches and

installed printers

EDUCATION

Cuesta College, San Luis Obispo California- Computer Information Systems

Associates of science (A.S) Computer and Network Technology

Laurus College Atascadero, CA- Information Technology and service

professional Diploma (2009)

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