Quality Assurance Service Investigator
Resume:
Arnold Garza
San Antonio, TX *****
Objective: A position in a results-oriented company that seeks an ambitious career conscious
person, where acquired skills and education will be utilized toward continued growth and
advancement utilizing my technical training, security and customer relations experience.
Background: highly organized, self-motivated individual with over 10 years’ experience in
telecommunications, customer relations, and security.
Employment summary
Time Warner Cable
Security Field Investigator 2012 to December 2013
• Performed investigations of suspected cable theft / fraud coordinated for initial law
enforcement intervention.
• Initiated criminal prosecution process. Drafted, compiled and submitted theft and fraud
reports to Security Management for review and prosecution approval.
• Followed proper state procedures to obtain arrest warrants under state and criminal
statues assist in court prosecution of suspected theft / fraud offenders.
• Testified as a witness in court proceedings.
Auditor March 2007 to 2012
• Maintain cable plant integrity throughout the city of San Antonio and the boarder
corridor. By identifying and removing unauthorized connections in both aerial and
underground plant.
• Conducted quality assurance inspections on completed installs to ensure proper
procedures were followed.
• Entrusted with confidential information to perform discreet investigations
• Maintain daily logs of illegal connections
• Assisted with any special projects assigned by my management team
Lead Service/Maintenance Technician III March 05-February 07
• Performed supervisory duties in the absence of my supervisor
• Ensured service calls as well as outages were corrected and completed in a timely
manner.
• Assigned and completed complex special projects
• Assisted management in controlling and maintaining company assets to include but not
limited to: vehicles, tools and test equipment
• Ensured that all staff meeting records were logged and vehicle inspections were complete
• Ensured the team portrayed a professional image and complied with all policies,
standards, and procedures
• Assisted management with weekly team meetings
• Provided timely feedback to field technicians to ensure that high quality of work was
being performed.
• Provided one-on-one coaching for each team member on a weekly basis
• Performed service calls and/or installs as needed
• Operated and maintained company issued bucket truck and truck
Texstar Enterprises
Cable Lineman March 2004 to March 2005
• Cable construction
• Copper splicing
• Cable splicing and terminations
• Trained new employees
• In charge of bucket truck operations for my group
• Built fiber optic and cable networks throughout Bexar County and surrounding counties
The San Antonio Telephone Company
Field Technician August 1999 to March 2003
• Maintained and repaired data/voice communications lines
• Worked on Federal contracts as well as private commercial contracts
• Performed fiber optic splices and terminations
• Extensive knowledge of structured cabling and labeling, pulling and dressing category 3,
category 5e, category 6 and large count copper and fiber optic cable
• Built MDF / IDF environments terminated 110 and 66 blocks read blue prints and
worked independently when need be
• Supervised technicians when they were on my sites
• Certified in FDS and Mark IV troubleshooting and repair.
• Operated bucket truck for Ariel and underground plant installation and repairs
Masonry Concepts of San Antonio
Mason May 1997 to August 1999
• Worked effectively on a team, synthesizing facts and ideas, coordinating events and
operations
• Read blue prints
• Apply lath and plaster walls
Office of Special Services Security Group Dispatch
Security First Sergeant February 1994 to May 1997
• Trained new employees
• Maintain records, tracking information, and organizing special projects
• Preformed security duties as assigned
• Responsible for surveillance operations in various locations throughout Texas
Security Coordinators Inc.
1st Lieutenant of Operations July 1991 to February 1994
• Interviewed new personnel
• Trained new employees
• Specialty in public affairs and public relations
• Skilled at clarifying issues and situations
• Provided support to upper management by handling all routine and administrative work,
such as, coordinating office services, preparing budgets and payroll
• Maintain records, tracking information, and organizing special projects which consisted
of plain clothes operations surveillance
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