Customer Service Sales

James E. Arricale

*** ********** ***** ***** ****, NJ 07675 201-***-****

*********@*****.***

Experience in IT Management for diversified on-line business systems

applications. Demonstrated record of designing/implementing Cost Effective

and User Oriented Systems for total information systems including

communications and operations. Strong organizational and planning

abilities, capable of implementing Voice/Date communications into systems

for optimal usage/operations. Solid background and hands on experience in

all phases of computer operations programming and systems design.

Work Experience

CUREMD/CUREPET - HEALTHCARE SOFTWARE SYSTEMS

New York, NY- 2011-07/2013

Senior Business Analyst

. Responsible for designing a web-based computerized Veterinary Practice

Management System.

. Wire frames and documentation for all Hospital modules utilizing

SharePoint.

. Achieved software interface with outside vendors for third party

software. (Idexx, Antech, VPR)

THE ANIMAL MEDICAL CENTER - VETERINARY HOSPITAL

New York, NY- 2000-2011

Director IT

. Responsible for converting manual paper procedures to on-line compute

hospital systems.

. Designed and implemented on-line appointment scheduling, laboratory

requests, patient updates,

prescription processing and electronic estimates and treatments,

resulting in a yearly tangible

savings of over $1,000,000.00.

. Developed web-based system for outside referring veterinarians to

submit their laboratory requests on line and also submit on-line

referrals.

. Designed and installed a web-based Portal for inside and outside vets

to access their clients information.

. Responsible for maintaining and updating current AS/400 system, while

building new web-based applications.

. Accountable for all voice and data communications.

. Introduced Blackberry cell phones for all 100 vets and 150

administrative personnel.

. Interfaced our current email (lotus notes) system with blackberries.

. Reduced by 50 percent our yellow pages cost by determining new clients

were visiting the AMC by

accessing our web page and not using yellow pages.

THE AKERS GROUP - AS/400 CONSULTING FIRM

Elmwood Park, NJ- 1998-2000

Director of Marking and Sales Software Applications

. Established Marketing & Sales business plan for the company.

. Responsible for establishing web advertising with major AS/400 sites.

. Purchased list of AS/400 customers for marketing campaign.

. Achieved Joint ventures with 4 software vendors and became authorized

distributors for their products.

. Trained in-house staff on vendor's software; Trained end-users on

vendor's software.

. Established in-house help desk support for vendors software.

. Responsible for establishing New Business Partners with PC security

packages.

DURO-TEST CORPORATION-LIGHTING MANUFACTURER

Fairfield NJ - 1990-1998

Director IT

. Established policies and procedures for entire IT department and

implemented department's contingency plan.

. Corrected numerous system problems inherent within the order entry and

inventory control system.

. Reduced departments staff 40 percent while increasing department's

productivity.

. Installed multiple Novell Net Ware networks with both token ring and

Ethernet protocols.

. Recommended the purchase of JD Edwards's software package.

. Working with the company President, established yearly forecast for

sales reps and created company's strategic sales plan report.

. Designed a Voice Response system for order entry, resulting in

$250,000.00 yearly savings by reducing eight customer service

personnel and associated telephone costs.

EDUCATION

Fairleigh Dickenson University B.A.

IBM Websphere message queuing system- Certified

Contact this candidate