Customer Service Sales
Resume:
Bryon Hower
King George, VA ***** US
Mobile: 301-***-**** - Ext:
Day Phone: 540-***-**** - Ext:
Email: **********@*******.***
Availability:
Job Type: Permanent
Work Schedule: Full-Time
Desired locations:
United States - VA - Alexandria
United States - VA - Arlington
Work Experience:
Safford Fiat of Fredericksburg
4535 Lafayette Blvd.
Fredericksburg, VA 22408 United States
01/2014 - Present
Salary: 3,000.00 USD Per Month
Hours per week: 60
Fiat Sales Consultant
Duties, Accomplishments and Related Skills:
Duties Include:
-In charge of customer purchase order.
-Customer acquisition through internet marketing.
-Responsible for design and order of new cars.
-Training of new employees.
-Responsible for maintaining up to date computer files.
-Customer service including follow-up after sales.
Achievements:
-Nationally recognized sales consultant with several awards.
-Ranked 84th nationally.
-Top producer at dealership since being hired.
-Ranked number 4 in the region.
Toys R US
11005 Mall Circle Dr
Waldorf, MD 20601 United States
11/2005 - 12/2013
Salary: 90,000.00 USD Per Year
Hours per week: 60
Store Manager
Duties, Accomplishments and Related Skills:
Duties Included:
-Lead team of 100 plus members.
-Acquisition of supplies.
-Maintaining and writing annual employee reviews.
-Inventory preparation/reconciliation.
-Scheduling.
-Hiring and training.
-Human resources.
-Customer service.
-Maintaining employee files to Federal standards.
-Responsible for cash office.
-Truck processing and receiving.
-Weekly participation in National conference calls.
-Oversaw all graphics and signage in building.
-Supported local charities and events.
-Maintained security of the building.
-Worked directly with vendors.
-Recruited members of staff for advancement.
-Offered support to other stores in the region.
-Responsible for maintaining monthly Profit and Loss statement.
Achievements:
-Increased store revenue by 2 million dollars annually.
-Decreased shrink consistently with improvement year after year.
-Created a strong team of performers through communication and empowerment.
-Nationally recognized for high customer service scores.
-Nationally recognized for store profit.
-Created top producing toy store in the district.
-Top volume store for lay away in the region.
-Awarded one of 7 remodels because of store performance.
-One of 15 stores Nationally to carry Apple products based on store performance.
-Multiple district awards for customer service, sales and profit.
-Recognized Regionally for Black Friday standards.
Supervisor: Tony Cipollone (301-***-****)
Okay to contact this Supervisor: Yes
Circuit City
3000 Festival Way
Waldorf, MD 20601 United States
06/1998 - 11/2005
Salary: 75,000.00 USD Per Year
Hours per week: 55
Store Manager
Duties, Accomplishments and Related Skills:
Duties Included:
-Offered support and training for remodeled stores within the district.
-Lead team of 80 plus members.
-Acquisition of supplies.
-Inventory prep/reconciliation.
-Scheduling.
-Hiring and training.
-Human resources.
-Customer service.
-Maintaining employee files to Federal standards.
-Responsible for cash office.
-Truck processing and receiving.
-Weekly participation in National conference calls.
-Oversaw all graphics and signage in building.
-Supported local charities and events.
-Maintained security of the building.
-Worked directly with vendors.
-Recruited members of staff for advancement.
-Offered support to other stores in the region.
-Responsible for maintaining monthly Profit and Loss statement.
-Worked directly with Loss Prevention to reduce shrink.
-Maintaining and writing annual employee reviews.
Achievements:
-Achieved elite sales excellence status in first six months of employment.
-Was one of five team members to receive sales excellence award.
-Top producer in computer sales consistently.
-Increased yearly sales by $5 million in the Wheaton location.
-Increased yearly sales by $3 million in the Waldorf location.
-Increased CD/DVD volume to become number 1 in the Nation.
-Recognized within district for department profitability.
-Recognized Regionally and Nationally for sales and profit.
-Oversaw top volume store in the district.
-Top producer in district in profit enhancing services.
Shari's Restaurant
19428 Washington 99
Brier, WA 98036 United States
05/1993 - 06/1998
Salary: 36,000.00 USD Per Year
Hours per week: 45
Assistant Manager
Duties, Accomplishments and Related Skills:
Duties Included:
-Driving customer service and profitability.
-Inventory.
-Ordering.
-Truck processing and receiving.
-Reduction in food cost.
-Training.
-Handling of cash.
-Maintaining and writing annual employee reviews.
Achievements:
-Promoted quickly through my tenure.
-Ran top producing shift in the district.
-Employee of the month.
-Ranked number one in management class.
U.S. Army
HHC 10th Mash
Ft. Carson, CO 80913 United States
12/1989 - 04/1992
Salary: 1,750.00 USD Per Month
Hours per week: 40
Specialist 4
Duties, Accomplishments and Related Skills:
Duties Included:
-Medical support of 4th infantry division.
-Rotation through hospital departments.
-Assisted PA with exams.
-CQ.
-Administering vaccines.
-Drawing blood, IV's.
-Worked in aid station for 10th MASH.
-Supported Air Force Academy cadets.
-Supported 81st Airborne during Desert Storm
Achievements:
-Promoted to Specialist quickly.
-Army Service Ribbon.
-Army Lapel Button.
-National Defense Service Medal.
-Army Achievement Medal 2nd Oak leaf cluster.
-Southwest Asia Service Medal with 3rd Bronze Service Star.
-Kuwait Liberation Medal.
-Expert badge (Hand grenade)
-Sharpshooter Badge (M16 rifle)
-Army Commendation Medal_
Education:
Cerritos Community College Cerritos, CA United States
Some College Coursework Completed 06/1993
GPA: 3.0 of a maximum 4.0
Major: X-RAY technology
Army Medical Specialist Course Ft. Sam Houston, TX United States
Technical or Occupational Certificate 04/1990
Relevant Coursework, Licenses and Certifications:
I graduated in the top 10% of my class
Corvallis High School Corvallis, OR United States
High School or equivalent 06/1988
GPA: 3.0 of a maximum 4.0
Major: General Studies
Relevant Coursework, Licenses and Certifications:
I was able to take extra courses my Freshman and Sophomore year. This allowed me to work and attend school for my
Junior and Senior year without affecting my grades
Job Related Training:
Army Medical Specialist Training 4/90
Language Skills:
Language Spoken Written Read
Spanish Novice None Novice
Affiliations:
Alex's Lemonade Stand - Fundraiser
Autism Speaks - Fundraiser
Toys For Tots - Managed collections, fundraising, and drop offs of toys
Shriners Club - Managed Toy Collection
References:
Name Employer Title Phone Email
Jonni Hower 540-***-**** **********@*****.***
Terri Row 540-***-****
Mike Rector Big Lots Manager 703-***-****
Timothy Jones Babies R US Store Manager 703-***-****
Kurt Collett 703-***-**** Indicates professional reference
Additional Information:
3 years of sales Excellence
Army Service Ribbon, Army Lapel Button, National Defense Service Medal, Army Achievement Medal 2ND Oak Leaf
Cluster, Southwest Asia Medal w/3rd Bronze Service Star, Kuwait Liberation Medal
Top 10 in sales Safford Fiat
Top 84 Fiat sales in U.S.
Proficient in all aspects of Microsoft Office
Trained groups of managers
I can type 55 words per minute
16 Awards for sales, customer service, loss prevention, and profit
Detail oriented
Contact this candidate