Customer Service Sales
Resume:
Brandi Baker
*************@*****.***
OBJECTIVE: To obtain a position in a progressive company, with the opportunity for advancement.
SKILLS:
● Excellent Customer Service Skills
● Detail Oriented
● Great Interpersonal Skills
● Proficient Microsoft Office Skills
● Active Listener
● Problem Solver
● Pleasant and Friendly
● Positive Attitude
EXPERIENCE:
Customer Service Sales Rep Net Cast BPO, San Marcos, CA Sept 2013 – March 2014
● Promoted within four months of starting
● Talked to at least 280 customers per day, through inbound and outbound calls
● Consistently exceeded weekly quota
● Fluent in the Five-Nine computer program
● Helped customers by explaining product and how it worked
● Full life cycle sales
Customer Service POS Kohl’s, San Marcos, CA June 2011 – December 2012
● Ring customers at register via cash, checks, and credit card
● Sign up customers for charge cards
● Run credit checks
● Assist customers with problems with efficiency as well as patience.
● Return merchandise to its proper place.
● Make sure all registers are clean and stocked
● Merchandise exchanges
● Assist customers in finding merchandise
Customer Service Rep II Teamwork Athletic, San Marcos, CA February 2007-January 2009
● Patiently placed orders for customers; assisting with product selection
● Assisted customers with shortages and returns, issued RMA numbers as needed
● Helped customers find comparable products when desired item was out of stock.
● Built and maintained client relationships - met and exceeded customer satisfaction
● Patiently answered questions about products and services
● Supported customers with website navigation assistance
● Entered new accounts into the system and maintained existing accounts
Driver/ Customer Service Rep RBC, Oceanside, CA June 2002 - March 2003
● Drove throughout San Diego and Riverside Counties on a daily basis delivering completed printing
orders to businesses
● Acquired new orders for printing products in person at client worksite
● Provided excellent customer service in a timely fashion
Sales/Customer Service Rep Ennex, Vista, CA January 2001 - June 2002
● Assisted customers with questions regarding telephones and services
● Handled new orders for cellular phones using phone, fax and UPS
● Ran credit checks through Equifax
● Recognized for increasing sales 30% over a 6-month period, to attain top sales producer for 3
consecutive months
EDUCATION:
Alta Vista High School Vista, CA
ROP - MS Office, Keyboarding Escondido, CA
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