Customer Service Administrative Assistant

Latanya Godfrey

**** **** ******, ********, *** York 11216 646-***-**** **********@*****.***

EDUCATION:

Allen School of Health Sciences, Brooklyn, New York 05/2014

Medical Assistant Program, Diploma obtained - GPA: 3.95

CPR Certified

First Aid Certified

Infection Control & Fire Safety Certification

Queens Borough Community College, Queens, New York 08/1994- 08/1995

Major – Business

SKILLS /QUALIFICATIONS:

Front Office Duties EKG/ECG Snellen Test

Insurance Verification Specimen Collection Excellence / Urinalysis

Appointment Scheduling Sterilization & Phlebotomy

autoclaving

Vital Signs Hematology Pharmacology &

Injection

EXPERIENCE:

Weill Cornell Medical College, Brooklyn, New York 03/2014 – 05/ 2014

Medical Assistant (Internship)

Preformed ECGs and took vitals of between 20-30 patients per day.

Performed Strep, Snellen, and Urinalysis tests on approximately 10 patients daily.

Welcomed and Greeted patients and obtained reason for visit.

Prepared and cleaned exam rooms prior to examinations and controlled all inventory.

Sterilized medical instruments and equipment as needed prior to all procedures.

Answered telephones, confirmed appointments, filed, faxed and updated patients’ charts.

L-3 Communication, New York, New York 06/2010 – 04/2012

Administrative Assistant

Supported the CEO’s Assistant with all aspects of office operations.

Planned and organized all travel arrangements based on Calendar.

Answered multi –line switch board and directed all calls to proper department.

Created proposals in Power point for conferences as needed.

Roca Wear, New York, New York 11/2001 – 01/2009

Manager, Customer Service

Responsible for maintaining an 800 Customer Service line and email for customer

inquiries.

Maintained and monitored high quality customer service to ensure customer satisfaction.

Processed returns for all customer orders and provided appropriate credit as necessary.

Monitored order filing and data entry system to ensure accuracy.

ACTIVITIES/AWARDS & SPECIAL SKILLS:

New York Times Award for outstanding work in English 1989. Graduate Valedictorian

Performed with acting guild the 52nd.St Project from 1984-2004 Carnegie Hall New York

Proficient in MSW, Excel, power point, type 30 WPM. with accuracy

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