Customer Service Manager
Resume:
Susan A. Hughes
Ocean City, NJ *8226
Email: ********.**@*****.***
https://www.linkedin.com/pub/susan-hughes/83/411/472
Energetic, motivated individual that is goal oriented, able to switch gears
on a dime, interacts well with customers, employees and management, great
sense of humor as well as responsibility, seeking employment with a company
that is looking to compliment their workforce with an employee that works
tirelessly and possesses my assets, qualities and traits. Please do not
hesitate to contact me. Excellent references are available.
WORK EXPERIENCE
Aspen Manor Resort
8/2013- 11/2013
1500 Brinker Road
Wellsburg, WV 26070
Title: Hotel Manager / Marketing and Sales
. Responsible for overseeing hotel operations. Build marketing
strategy and initiate marketing plan.
. Accomplishments: Created internet social presence via new website,
facebook, linkedin, google+, twitter, including 65+ search
engines; created structured customer service
processes and procedures.
Golden Nugget Atlantic City
8/2011- 8/2013 Human Resources
Huron Ave & Brigantine Blvd
Atlantic City, NJ 08401
Title: Risk, Safety, Fire Safety / Human Resources
. Responsible for Property / Employee Safety; OSHA Compliance Officer;
Workers Compensation Coordinator; PL & GL Claims Coordinator; Fire
Safety Manager; Assist with HR duties.
. Accomplishments: Coordinated Fire Extinguisher Training for all
applicable personnel. Implemented BBP program, trained 400+
employees in BBP procedures. Coordinated OSHA 10 Training for all
Engineering personnel. Coordinated AED/CPR/First Aid Training for all
Security personnel. Conducted weekly Safety Orientation for New
Employees. Reduced Fire System Service costs by using competitive bid
process. Addressed potential OSHA complaints with favorable results.
. June 2012 - OSHA 10 Certified
. June 2013 - Power-Operated Mobile Platform Operator Certified / Train
the Trainer Certified.
. July 2013 - ServSafe Certified Food Protection Manager.
. August 2013 - Leader of the Quarter Runner Up - First Quarter 2013.
City of Ocean City
11/2009- 8/2011
861 Asbury Avenue
Ocean City, NJ 08226
Title: Personnel Clerk/Municipal Claims and Benefits Coordinator
. Responsible for PL & GL Claims Coordination; Workers Compensation
Coordinator, Employee Benefits Coordinator; Safety Committee Member
and Secretary.
. Accomplishments: Annual Employee Safety Celebration; Implemented
first City wide American Red Cross Platelet Donation Drive.
Port-O-Call Hotel
8/2007 - 10/2008
15th Street and Boardwalk
Ocean City, New Jersey 08226
Title: Dining Room Supervisor, Restaurant MOD; Front Desk/Hotel Night
MOD
. Employee of Month - December 2007.
. Employee of the Year Runner Up - 2007.
. February 2008 - ServSafe Certified Food Protection Manager.
Scarborough Inn 6/2007
- 10/2007
720 Ocean Avenue 5/2009
- 10/2009
Ocean City, New Jersey 08226
Seasonal
Title: Front Desk Agent/Hotel Night MOD
. Responsible for 3PM - 11PM shift front desk activities; end of night
accounting paperwork; security of hotel.
Hughes Construction / Hughes Enterprises
5/1983 - 5/2006
3553 Atlantic Avenue
Daytona Beach, Florida 32118
Title: Co-owner
. Co-owner of company. Commercial (strip malls, medical facilities,
prison facilities, restaurants, office buildings, banks), Residential
Housing, and Road Construction. Responsible for accounting, payroll,
taxes, workers compensation, safety, OSHA reporting, Union reporting,
working with clients, contracts. Meeting with clients, attorneys, and
bankers; overseeing employees' activities; implemented Safety Program
and Safety Manual; maintained all OSHA logs and surveys; managed
workers compensation claims; inspected work sites for safety
concerns; OSHA Compliance Officer for company. 35+ employees, Union
and Non-Union. Maintained accurate records, accounting, taxes, etc.
according to laws and required specifications. Operated a successful
company. Company closed due to husband's retirement.
North Florida Regional Hospital
11/1980 - 5/1983
6500 W. Newberry Road
Gainesville, Florida 32605
Title: Personnel Clerk (11/80 - 5/1982) / Payroll Coordinator (5/82 -
5/1983)
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