Customer Service Manager
Resume:
Phoenix, AZ *****
*********@*****.***
Shana eunice-louise Brown
To educate and enhance the lives of others by transitioning individuals towards optimal health
PROFESSIONAL
through holistic care, education and counseling.
MISSION
Extensive experience with Microsoft programs including database implementation with Excel
SKILLS &
and group project organization and maintenance with SharePoint
ABILITIES
Experience with particle size machinery Malvern S, Zetasizer and Accusizer 780APS
Experience with statistical software Stat plus and SAS.
Wet Chemistry lab experience with ph, conductivity, viscosity, density/specific gravity, % solids,
turbidity and moisture analyzer
Waters UPLC experience including sample prep, assay and data processing on silica based
material
Formulation experience includes personal care products and agricultural chemicals
Organizational experience with establishing/maintaining inventory systems, data reporting
systems and sample tracking systems
Customer service and Accounting experience including managing of store accounting office
ASSISTANT CHEMIST, DA NANO LLC (AIR PRODUCTS COMPANY)
EXPERIENCE
February 2012-December 2013
Responsible for all wet chemistry tests on in-process, experimental, final and returned products.
Assisted formulations lab with parameters determination for products. Performed particle sizing
tests on silica and tungsten based products. Ran UPLC when original operator was unavailable
and regularly assisted with preparation work for UPLC samples. Provided technical assistance
for product issues for company and customers. Managed all samples incoming and outgoing as
well as all shipping samples to include international shipments.
LABORATORY TECHNICIAN II, SYNGENTA CROP PROTECTION INC.
July 2007-August 2011
Performed stability testing (both chemical and physical) on products from production and
laboratory setting. Responsible for data entry and record keeping for Fungicide and Seed Care
department. Assisted in formulation preparation with experimental compounds (including
Adante SC). Responsible for PCRs (process change requests) of new active ingredients and inert
manufacturers). Established compatibility testing protocol for both Fungicide and Non-
Selective Herbicide products. Organized benchmarking program for Fungicide division and
established a mainstream benchmarking program for Non-Selective Herbicides and SU’s.
Established inventory system for chemical tracking for Herbicide/SU labs. Established Lean
Initiatives in Herbicide/SU labs to streamline work processes. Participated as key user for new
company laboratory protocols (included integration of current lab techniques, analytical sample
manager tests, supply chain management and data retention).
PERSONAL CARE TECHNICAL SERVICE TECHNICIAN, CIBA SPECIALITY
CHEMICALS
October 2006-April 2007
Assisted in formulation and testing of Personal care products. Responsible for tracking and
periodic testing of all formulations placed on stability. Completed projects as assigned by
Manager to specifications. Tracked MSDS’s to assure placement in proper areas. Performed
minor lab maintenance. Prepared products for shipment. Performed technical service inquiries
into possible new formulations for companies like Bath and Body Works, Suave, and others.
TECHNICAL SERVICE INTERN, KAY CHEMICAL COMPANY
May 2002-May 2003
Performed RTI (Request for Technical Information) analyses for food service accounts.
Developed protocols for food service cleaning. Analyzed data from field surveys to create
reports for both technical and layperson use.
STORE ACCOUTNANT/CUSTOMER SERVICE, HARRIS TEETER, INC.
May 1998-October 2006
Responsible for all currency received and distributed. Managed accounting office and day to day
accounting operations. Performed all necessary paperwork related to Harris Teeter accounts.
Provided technical information and support/services for the maintenance of all front end
equipment. Managed Front End which included all cashiers and baggers and running customer
service.
EDUCATION SOUTHWEST COLLEGE OF NATUROPATHIC MEDICINE-ARIZONA-
NATUROPATIC DOCTOR
January 2014-present
GRAND CANYON UNIVERSITY-ARIZONA-MASTERS OF PUBLIC HEALTH
September 2011-December 2013
BENNETT COLLEGE-NORTH CAROLINA-BACHELORS IN CHEMISTRY
August 1997-May 2002
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