Cody Alan Thurber
***** **. *******’s Ct. • Jacksonville, FL 32223
Phone: 904-***-**** • E-Mail: acf1ia@r.postjobfree.com
Objective
To secure a challenging position within a successful company that will utilize my experience,
expand my knowledge, and test my skills
Skills & Strengths
Responsible • Reliable • Self Motivated • Excellent Customer Service
Dedicated • Team Worker • Punctual • Advanced Computer Knowledge
Effective • Performance Oriented • Productive • Honest
Education
Mandarin High School (August, 2007 – June, 2011) High School Diploma
Florida State College of Jacksonvile (January, 2013-Present) Associates in Computer Science
Degree
Work Experience
For Your Entertainment (F.Y.E. – Trans Union Inc.) June, 2014 – Present
Sales Representative
• Approach and engage each customer as they enter the store.
• Assist customers with product search.
• Understand product replacement plans and explain the benefit they hold for the customer.
• Possess knowledge on upcoming releases and encourage customers to reserve copies.
• Encourage customer to purchase subscription services, such as discount cards and
magazine enrollment.
• Constant register interaction, including checking out customers and maintaining a balanced
and filled drawer.
• Maintain appearance of store, including organization of movies, CDs, and accessory walls.
• Unloading and processing new shipments of store product(s).
• Stocking store product(s) in a neat and organized fashion for increased customer
satisfaction.
Metro PCS (A to Z Wireless) September, 2012 – April, 2014
Store Manager / Sales Representative
• Maintain store accessory and phone inventory.
• Train employees on floor or over the phone.
• Keep up with store design to always present a new, clean, safe environment for customers and
sales people alike.
• Supervise employees to ensure excellent customer service.
• Handle E Mail bulletins and company rules/guidelines.
• Assist customers with inquiries and complaints on any of the store's services.
• Interview and hire new candidates looking for a sales representative position.
Held top sales position each month of employment in terms of accessory, activation, and
•
upgrade sales.
Sought out sales techniques to keep the store among the top retail Metro PCS stores in the
•
region.
Metro PCS (Smartcell USA) September, 2011 – September,
2012
Wireless Expert (Senior)
Meet and greet each customer(s) as they enter the store.
•
Fulfill customer’s obligations (bill payments, phone sales, answer questions, maintain
•
disputes, etc.)
Stay up to date with knowledge on all store products, such as cell phones, wireless plans,
•
and accessories
Ability to up-sell and inform customers on phones/accessories/plans.
•
Maintain excellent customer service as well as teamwork, integrity, and dedication.
•
Follow company rules and regulations; regular cash drops, handle debit/credit transactions,
•
cash drawer reconciliations, daily/weekly duties, store advertisement, etc.
Maintained top salesperson in the Jacksonville market for accessory, activation, and
•
upgrades.