Customer Service Manager

KATHY TRAN

***D Miramonte Ave Morgan Hill, CA ***37

*************@*****.*** - 408-***-****

SKILLS

● Strong computer competency, communication skills and the ability to organize, schedule and plan

successfully

● Proficient in Microsoft Word, Excel, and Powerpoint 2010

● Accustom to a fast paced work environment and dealing with a variety of tasks and

responsibilities in an efficient and accurate way at the same time

● Enjoys meeting the challenges of a high stress environment and successfully maintains efficient

work and service

EDUCATION

California State University

Expected Graduation: 2014

East Bay, Hayward, CA

● Business Administration with a concentration in Corporate Management

Options in Corporate Management, and Advertising with Public Relations

■ Notable Group Projects:

● Senior Capstone Simulation: Using different strategies, our group went through a real-world

competitive business environment which drives us to make decisions in marketing & sales,

finance, production and research, and development. We learned about the cross-functional

impacts from each decision within different departments to help position our business.

● CAT Peterson International Marketing Project: Outlines a online training program that requires

research and development on not only on the course itself, but who our target market is and

should be. We had the opportunity to have a CAT Peterson representative as our client to discuss

and present the idea to help trouble shoot and launch the idea of an International Online Training

course. This project demonstrated the obstacle of learning how to target certain markets through

research and development as well as enhancing our public speaking and presentation skills.

● Minor in Hospitality and Tourism

WORK EXPERIENCE

The Tech Museum, San Jose, CA

Guest Service Team Lead

January 2013-Current

KATHY TRAN

635D Miramonte Ave Morgan Hill, CA 95037

*************@*****.*** - 408-***-****

● Handle logistic knowledge of responsibilities performed by various operational departments;

including payments, ticketing and facilitation according to established procedures and policies

● Knowledge of navigating quickly through a POS system as well as utilizing cash handling

experience with reconciling cash and perform end of day reports

● Work with customers to ensure customer satisfaction and timely services

● Establish building positive interpersonal relationships with the team by helping each member feel

valued, appreciated and included in all situations

● Collaborate with guest service team to serve customer needs efficiently and effectively

● Supervise, delegate, as well as communicate with staff about informing the team on upcoming

events, procedures and tasks

Stanford Catering, Palo Alto, CA

Server (On-Call)

September 2012- Current

● Works together as a team as well an individually to be responsible in setting up, managing and

breaking down events by using terms, examples, and analogies that are understandable to the

team

● Utilize problem solving methods to make quick decisions

● Demonstrates an exceptional attention to detail and an eye for creativity to expand and enhance

on original ideas

● Understand and communicate changes and procedures to be efficient in time management to get

each task done according

● Valid ServSafe Certification

Total Success, San Francisco, CA

Server

September 2011-September 2012

● Communicate and elaborate on following instructions correctly to delegate tasks among

the team

● Capable of working independently or with a team environment

Bank of America, Lake Forest Park, WA

Teller

September 2008-September 2010

● Analytical skills such as the ability to collect, organize, synthesize, and analyze data to

summarize findings and to perform accurate various transactions

● Communicated and use teamwork to maintain and oversees operational administration

work

● Handled cash quickly and efficiently ensuring accuracy of transactions with customers

● Provided sales and customer service skills to handle any problem solving situations

Baskin Robbins, Lake Forest Park, WA

KATHY TRAN

635D Miramonte Ave Morgan Hill, CA 95037

*************@*****.*** - 408-***-****

Assistant Manager

October 2006-September 2010

● Communication and teamwork skills to train and manage employees to clarify purpose,

and importance while stressing on major points

● Accountable for opening and closing procedures as well as maintaining the store properly

● Managed handling and addressing all questions or concerns from employees or customers

ORGANIZATIONS

● Member of The International Fraternity of Delta Sigma Pi - Zeta Tau Chapter– Fall 2012

Vice President of Financial Development (Fall 2012-Pledge Class)

■ Organized, planned and executed fundraising events

■ Raised proceeds and budgeted finances

Vice President of Community Service (Fall 2013)

■ Contacted and communicated efficiently in collaborations of hosting community service events

■ Delegated tasks and works productively with others to manage time and meet deadlines

■ Use various communication methods to market and inform the community about upcoming events

*References may be available upon requested*

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