Customer Service Representative

Latoya Young

*** *. ********* ******. **** ***

Charlotte, NC 28202

704-***-****

**********@*****.***

Objective: To obtain a position that will enable me to use my strong organizational skills,

educational background, and ability to work well with people.

Education: Arbor Education & Training Program Charlotte, NC October-2011

Experience:

Harris Teeter 06/2014-Present

Sales Associate

• Answer customers questions & concerns

• Process debit and credit card payments

• Pay company’s bills by cash, vouchers or checks

• Issue receipts, refunds or credits or change due to customer

ResCare Workforce Services 07/2011-01/2012

Administrative Assistant

• Scheduled & Assigned administrative projects

• Maintained the control of company’s inventory level

• Hands on with switchboard communication services

• Recorded data daily through Microsoft office

People Location Services 04/2011-06/2011

Customer Service Representative

• Processed bill payments

• Informed customers about past due payments on accounts

• Answered telephones on a day to day basis

• Provided courteous customer service to customers

Special Skills

• Microsoft Office Skills

• Communication Skills

• Computer Skills

• Writing Skills

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