Customer Service Representative
Resume:
Wanda Milton
College Park, Ga 30349
************@***.***
Skills: Typing 50wpm, Customer Service, Gate Agent, Data Entry,
Microsoft Office, Word, Excel, Outlook, Windows, Real Estate
Courses, Communication Skills
Education: Associate Degree, Applied Science
Experience:
Maristaff Staffing Agency, Morrow, GA 12/2013-
03/2014
Customer Service Representative
Taking inbound calls for Clayton County Water Authority
Making payment arrangements, Bill Explanation
Reporting Emergency Orders
Setting up new service, disconnecting, and transferring service
Georgia Power, McDonough, GA 02/2011-
08/2011
Customer Service Rep
Taking inbound calls in a high volume call center,
Making payment arrangements,
Setting up new accounts, disconnecting services,
Reporting power outages,
Explaining charges
Setting up new meters
Axiom Staffing Group, Atlanta, GA 06/2010-
02/2011
Customer Service
Taking inbound calls for Georgia Power customers,
Making payment arrangements
Bill explanation, Turn-ons, Troubleshooting
Provided information regarding agencies for assistance
Jamison Professional Services, East Point, GA
06/2008-09/2008
Financial Tech/VA Hospital
Responsible for Processing, printing and mailing medical claims
Resolving outstanding claims in a timely manner
Telephoning varies insurance companies to resolve account balances
Follow-ups
AGL Resources, Riverdale, GA 06/2006-
03/2007
Customer Service Rep
Handle large inbound call volumes professionally, and with superior
customer service skills
Consult with customers regarding billing procedures
Provide resolution to customer complaints
Help customers troubleshoot gas appliances and equipment
Submit emergency orders to dispatch
Contact this candidate