Customer Service Engineer
Resume:
John Mullins **** Sheridan
For Level * A+ Certified Support Houston, TX 77030
***********@*****.**
m
www.gritsy.com
A charismatic nerd who spends his free time
learning new technologies. When a client has
an issue, I will solve it and leave them
having a better day.
Certifications
Aug 2014 Comptia A+, 800 Series.
Experience
Dec 2012 - Guest Services Coordinator, Towne Park, Houston
Concierge and coordinator for valet, bellhop, and shuttle
Present drivers.
Supervised/trained a team which had the best customer service
and safety record in Texas for 2014 with zero insurance claims
or safety incidents in over a year.
Helped surpass the hotel's goal for customer service rating in
2014, one of the highest internally rated Marriott's in the
country.
Attended hotel operations meetings when the site Account
Manager was unavailable.
Also included 6 months' work for the St. Joseph's Hospital
contract and hospital orientation.
Sept 2012 Audio Engineer, Gritsy, Houston.
- System Design and Live Sound Engineer.
Present
Designed and implemented the signal chain, PA system, and
mixing console for a 50,000 watt speaker system that can be
mixed remotely via Wi-Fi and iPad.
Providing sound mixing and troubleshooting of cable and
equipment failure with rapid turnaround during live events.
Currently designing a software-based mixing system in the
Max/MSP language to allow for dynamic equalization and volume
based on speaker and room frequency responses with a hardware
backed fail-safe signal chain.
Computer Skills
Hardware Installation/repair of boot partitions for UEFI, USB and PXE OS
Install/Fix/Deploy
Tools Imaging (Acronis, Norton, MS Backup), MS Defender, ClamAV, SSH,
dd, gParted, Git
Printers Troubleshooting and maintaining laser printers at American
General (2004)
OS Windows (incl. 8), OS X, iOS, Android, Linux (Arch Linux,
Debian, Fedora), Blackberry
Office Microsoft Office incl. Excel and Outlook, LibreOffice, LaTeX
Education
Sept 2009 English, University of Houston, Houston
2014 Comptia Network+, Currently studying.
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