Customer Service Sales
Resume:
Annaliese Eden
Springdale, AR **764
Email: *********.****@**.***
Professional Experience
October 2013 – December 2013
Outdoor Cap Company Custom Sports Division Temporary
Customer Support and Data Entry for customer ball cap orders coming in via phone, email and fax. Learning
apparel line and variations available to customer to customize product. Heavy computer and internet usage.
Placing orders and following order through sampling phase to production completion and consumer receipt.
November 2012 – February 2013
Arvest Mortgage Center, Mortgage Processor
Lowell, AR
Processing home mortgage loans. Completing background checks, credit checks, verifying appraisals on homes
and making sure all documentation and money was in place to approve loan and forward to closing department.
AT&T Mobility 2000 2012
February, 2007 October, 2012
AT&T Mobility (Cingular Wireless), Assistant Sales Manager,
Springdale, AR
Position entails day to day management of AT&T Retail Stores and employees. Strong management and
interpersonal skills working with both sales employees and consumers. Complete understanding of retail
accounting and audit procedures in direct relation to home office requirements developed through 10 years of
continued management training. Responsibilities include, but are not limited to;
Participation in the recruiting, hiring, training, disciplining and termination of sales representatives.
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Conducting monthly scheduling
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Conducting monthly inventory counts
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One on one coaching with sales representatives.
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Merchandising and restructure of location monthly and seasonally
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Disposition of store cash deposits. ($5000 25,000)
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Development of interested and capable representatives for management positions.
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Created and lead audit preparation meetings for management, training sessions and Boot Camps for
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sellers at multiple locations in NWA area.
“Floating Assistant Sales Manager” for all stores in the Northwest Arkansas region. Acting Manager of the Fort
Smith store until the company could locate a manager to relocate to the region and fill the position.
March, 2002 February, 2007
Cingular Wireless, Retail Sales Consultant,
Fayetteville, AR
Employed as a focused Sales Representative with added responsibility of follow up customer service. Heavy
sales, technology knowledge and computer use. Responsibilities included;
Top priorities included meeting and exceeding sales quotas, needs analysis, popular trends and
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consumer education.
Lead/Senior Rep, expectations included handling de escalation of customer situations on the sales floor.
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September, 2000 March, 2002
Southwestern Bell Wireless (Cingular Wireless), Call Center Representative Special Team,
Little Rock, AR
Position began as customer service rep serving Southern New England area. Responsibilities included reviewing
and explaining account information, technical support for various wireless phones. Promoted to Special
Operations department in December of 2000.
Responsibilities included;
Assisting customer service reps with one call resolution of billing, rate and technical information.
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Floor support and training of new hires.
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Account recalculations for Southern New England market.
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March, 1996 September, 1997
Lucent Technologies National Parts/Sales Center,
Little Rock, AR, Customer Service Specialist
Upon employment immediately flew to Denver, CO for 3 weeks to initiate relocation of inbound call center to Little
Rock, AR. After relocation responsibilities included;
Inbound call center. Customer service including sales, billing, account adjustment.
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Training of new employees.
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Coordinating all inter office communication.
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Writing and producing a continuing education newsletter.
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Education
January, 1995 1999, University of Arkansas at Little Rock
Major area of study: Psychology; Minor Business
August, 1993 December 1994, Ouachita Baptist University
Major area of study: Psychology; Minor Business.
August, 1990 May 1993, John L. McClellan Community High School
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