Customer Service Project

Sreeshanth Pillai

**** **** ******, *** # ****, Detroit, MI 48201

Mobile: 313-***-**** Email: *****************@*****.***

LinkedIN - www.linkedin.com/pub/sreeshanth-pillai/27/921/474

Summary

Pursuing a Master of Science in Engineering Management.

Over more than 2 years of experience in the IT sector.

Proficient in understanding the architecture and life cycle of a project.

Experience in Manual Testing and Test Automation.

Insights on Optimization, Risk Analysis, Lean Principles, Project Management and Six Sigma.

Education

Master of Science in Engineering Management Expected Graduation: April 2015

Wayne State University, Michigan, USA GPA - 3.7

Bachelors of Engineering in Biomedical Engineering May 2010

Mumbai University, Mumbai, India First Class with Distinction

Diploma in Electronics and Telecommunication May 2007

Mumbai University, Mumbai, India First Class

Professional Experience

Student Assistant

Wayne State University Client: Dept of Veteran Affairs Nov 2013 - Till Date

Designing and developing data collection tool in MS Excel for various project charters.

Creation of a user interface in Microsoft Access for analyzing and reviewing client's health care

speciality.

Training and knowledge transfer to colleagues

Testing of the final prototype to be delivered

Peer-reviewing of the end-product.

Senior Verification and Validation Engineer

IGATE Global Solutions Limited

Sep 2010 – June 2013

www.igate.com Client: St. Jude Medical

Execution of manual, automated tests & generation of test scenarios and test cases for Window

and other applications

Modification and refactoring of test scripts according to the needs of the requirements

Requirement mapping and creation of high level design documents

Pre-delivery verification of the application

Creation of test framework

Assisting tool evaluation in the project

Production Intern

Maestros Mediline Systems Ltd.

www.medi-line.com July 2009 - Dec 2009

Programming and calibration of printed circuit boards.

Testing the different parameters of the machine functionally and clinically.

Troubleshooting any defects present in the board.

Assisted in assembling of the modules.

Suggested an alternate method for assembly.

Skills

Software: Microsoft Visual Studio, Microsoft Access, IBM Rational Clearcase, ClearQuest, DOORS,

Logical Decisions, Precision Tree, Mini-Tab

Computer Language: C, C++, C#

Certification: Green Belt in Six Sigma

Project Experience

Decision Analysis of Selecting the Best Car Wayne State University Winter 2014

Application of Logical Decisions software to choose the best car among many alternatives for the

end customer according to their requirements and also providing the best alternate solutions.

Standard Route for Waterspider Wayne State University Fall 2013

Using the principles of Deterministic Optimization, evaluated the best standard route for a

Waterspider in a assembly line.

Lean in a Customer Service Model Wayne State University Fall 2013

Investigating the customer service process in Subway and applying Lean tools and principles to

eliminate waste and garnering customer satisfaction.

Electric Vehicles in India Wayne State University Fall 2013

Successfully planned the diffusion of one of the recent technology i.e. Electric Vehicles in India

using the concepts of Management of Technology Change and recommended some steps that the

management should follow for early diffusion of the innovation.

Photoplethysmography Based Heart Rate Meter Mumbai University May 2010.

Designed and built the hardware of a Photo-Plethysmography based Heart Rate Meter which

detects the heart rate using the Plethysmography principles.

Posters and Presentation

Won third prize in intercollegiate poster competition in India on 'fMRI' (Functional Magnetic

Resonance Imaging).

Presentation, on 'Foetal Heart Rate Monitor' as part of Bachelors of Biomedical Engineering

course study.

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