Service Management

Andrey Batyrenko

Address: Ukraine, Kiev, Kharkovskoe Shosse str., 19, 256

Telephone: +380-**-***-**-**

Email: *********.******@*****.***

LinkedIn: http://ua.linkedin.com/in/batyrenko

IBM Public Profile: http://www.ibm.com/certify//profile?batyrenkoa

Facebook: http://www.facebook.com/batyrenko.andrey

Blog: http://maximo-teach.blogspot.com/

Objective

IBM Maximo Developer, ITSM Architect. BIRT Report Developer.

Summary

IBM Maximo Development, customization MBO with Java, BIRT Reports development.

IBM SmartCloud Control Desk 7.5.1.

IBM Maximo Asset Management 7.5.

IBM Maximo Linear Asset Management 7.5.

Education

2002-2003 Donetsk National University. Specialist of computer science. Physics department. Specialization: Intellectual decision-making

systems.

1998-2002 Donetsk National Technical University. Bachelor of computer science. Computer information systems and automatics department.

Specialization: Information systems of automated management.

2008-2010 Second education (never completed the course, relocated to another city). Donetsk National Technical University. Personnel

development department. Specialization: enterprise management (economic, organizational legal support of enterprises’ activity).

Work Experience

2014 – Present IBM Maximo Architect-Developer.

SIBIS LLC, Kiev (IBM Premier Business Partner in Ukraine)

Participated in two projects in the role of an architect, developer solutions:

Implementing ITSM using IBM SmartCloud Control Desk 7.5.1 in a large Ukrainian Trading Company.

Implementing ITSM using IBM SmartCloud Control Desk 7.5.1 for a large Ukrainian Bank.

Tasks:

Technical specification analysis and development.

Consultation in the development of service request classification, service catalog.

Developed workflow processes for Requests, Incidents fulfillment.

Configured security groups, roles, actions, escalations.

Configured Active Directory integration.

Configured Mail server integration.

Configured Email listeners (located bugs in java classes of email processing. PMR to IBM was registered. Bugs will be corrected in the next

release, after TPAE 7.5.0.6 version).

Developed Maximo application.

Developed Start centers.

Implemented integration with IP telephony using Web Services.

2012 – June 2014 IBM Maximo Consultant-Developer.

IBPM LLC, Kiev (IBM Premium Business Partner in Ukraine)

Implemented IBM Smart Cloud Control Desk 7.5 on Amazon EC2 Instance (OS - SLES). Automated following processes : procurement process,

budget control; training planning; certifications planning and control; projects planning; employees working hours accounting; service desk.

Developed BIRT Reports.

Developed Maximo Applications, database configured, communication templates created; managed roles, actions, escalations, workflow

processes.

Customized MBO with Java.

DB2 administration.

Prepared project documentations.

Prepared demonstration of Maximo Linear Asset Management for government Road Department.

Prepared demonstration of Maximo Asset Management for Service Providers 7.5 for a Trade Center (customizing system for demo example).

Demonstrated following processes: accounting of contracts with tenants; accounting for settlements for resource consumption (electricity, water,

etc.); account of penalties for breach of contract; accounting for settlements for leased commercial space; coordination, monitoring performance of

works on preparation of retail space.

2011 – 2012 Programmer.

Tekhnopolis, LLC (sales network with more than 60 retail stores), Kyiv, Ukraine

Developed and administrated Enterprise Accounting system (more than 60 retail stores).

Implemented MS SQL Server 2008 database backup strategy.

Automated business processes with Enterprise Accounting system.

Developed reporting for Enterprise Accounting system (based on SQL queries).

2008-2011 Leading specialist of business application management department.

DTEK Service, LLC (DTEK, LLC subdivision), Donetsk, Ukraine

Managing and maintenance of Service Desk system with more than 1 thousand users. Developed reporting for Service Desk.

Managed, developed and completed business applications used at the enterprise.

Administered MS SQL Server.

Took part in system development of 1C Enterprise 8.1: Store – an operative recording system for IT service department.

Wrote VBA macros the enterprise needs (financial reporting consolidation of enterprises, construction of reports in Excel based on system data

Service Desk from MySQL DBMS).

Developed instructions and regulations for assisted systems.

Administered online banking systems.

2004-2008 Specialist of Management information system department.

DTEK, LLC, Donetsk, Ukraine

Participated in a concept creation project for automation of a holding company, including Vostokenergo, LLC (3 power stations) and

Pavlogradugol, PC (over 12 coal mines) .

Participated in designing business processes model, covering all processes chain of a holding company’s coal mining and generating enterprises

(my function was to describe processes in the field of finances).

Participated in the project on Enterprise accounting system implementation: problem statement of technical architecture, conduct of contractual

work, control on mutual settlements with contractors.

Administration, development of Enterprise accounting system (updates installation, data exchange administration, bug detection). Users

consulting.

Developed system of financial data consolidation (MS Access). Developed reporting.

Skills

11 years of IT experience.

Experienced in Maximo business solutions (Maximo 7.x).

Maximo MBO Java development (3 years).

Maximo application development, database configuration, workflow designer, communication templates, escalations, creating roles, actions

(3 years).

Experienced knowledge of Java (3 years).

Experienced in service request management, enterprise assets and work management processes.

Experienced in Web Services.

Experienced in modeling of business processes.

Familiar with Maximo Liner Asset Management, Maximo for Transportation, Maximo for Oil and Gas, Scheduler.

Experienced in Maximo Integration Framework.

Experienced in vertical and horizontal clustered application environment configuring (IBM WebSphere).

Experienced in operating systems: Windows 7/8, Windows Server 2008 and Linux (SLES).

Excellent technical, analytical and problem-solving skills with the ability to adapt to new technologies.

Extensive experience in VBA.

Expert knowledge of T-SQL, database development, Microsoft SQL Server, DB2. Familiar with Oracle, MySQL, Interbase.

Knowledgeable in XML.

MS Office (Word, Excel, Visio, Project).

Familiar with principles of LAN construction.

Certificates

Certificate «IBM Certified Deployment Professional – Tivoli Process Automation Engine V7.5».

Certificate «IBM Certified Deployment Professional – Maximo Asset Management V7.5».

Courses

Certificate of course passing on the platform IBM «Tivoli Process Automation Engine Foundation».

IBM Maximo for Transportation.

IBM Maximo for Oil and Gas.

Certificate of passing Microsoft Official Curriculum Courses - 2780B: Maintaining a Microsoft SQL Server 2005 Database.

Personal information

Age: 33

Gender: Male

Place of birth: Mariupol, Ukraine

Civil Status: single

Languages: Russian – native

English intermediary

Ukrainian fluent

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