Customer Service Manager

Jane Barnas

920-***-**** j *********@*******.***

OBJECTIVE: Position that offers challenges while utilizing strong management skills.

PROFESSIONAL PROFILE: Highly skilled manager who works well in a team setting. A strong

leader with the initiative and motivation to serve client needs, whose keen attention to detail and

strong communication skills are an asset to the company. Possesses professional capabilities,

experience and knowledge in the following areas:

• Business owner and manager

• People manager and trainer

• Office administration

• Customer service

• Inventory Management

• Public speaking

• Professional photographer

AREAS OF EXPERTISE:

MANAGEMENT

• Scheduled staff to maximize ROI to uphold profit margins for company.

• Defined procedures and policies, hiring and training employees.

• Wrote employee handbook with rules and regulations.

• Partnered with department managers in regards to employee performance in negotiating

raises and other benefits.

• Examined monthly and quarterly reports and implemented necessary department changes to

maximize profitability.

• Determined and implemented profit percentage and tuition rates and fees in regards to

overhead costs and company profit.

• Responsible for the hiring, professional development and dismissal of employees.

• Supervised, mentored, coached and trained staff in completing assignments successfully.

• Supervised 15 direct reports.

• Managed residential, retail, and storefront properties and associated responsibilities.

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ADMINISTRATIVE

• Operated numerous POS software programs, Microsoft Word and Microsoft Publisher,

multiple phone systems, and calculator.

• Type 50 WPM and experienced in data entry.

• Ordered business inventory and office supplies from vendors.

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• Created and implemented advertising and promotions.

• Maintained all operations for payroll, bookkeeping, and computer programs.

CLIENT SERVICE

• Provided contact with customer at all times, resolving complaints, concerns, booking and

scheduling student classes.

• Recommended advancement of students to parents as needed and educated them in their

child’s ability.

• Staged all photo shoots, hired makeup artists, photographers, and wrote fashion articles and

scripts for local newspaper and large fashion events as a freelance promoter.

• Directed, wrote scripts, promoted, and acted as MC at fashion shows, dance recitals, and

other events.

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EMPLOYMENT HISTORY:

La Crosse Talent Services Inc. 2008-2014 Post Master with US Postal Service – CPU

2008-2014 Authorized FedEx Agent

1995-2007 The Dance Studio

Marilyn’s School of Dance 1988-1995 Director and Office Manager

EDUCATION and CERTIFICATIONS:

UW La Crosse Business/Photography

WWTC- La Crosse Business Management/Photography

Pilates Certification

Zumba Certification

CPR Certification

INTERESTS AND OTHER EXPERIENCE:

The ARC La Crosse President of BOD, board member

ARC Wisconsin Secretary and board member

Riverfront Dancers Director/dance choreographer for performing dance troupe for

disabled adults.

La Crosse Downtown Chairwoman for Mainstreet Inc. Promotions

The Dance Studio Ballroom Instructor

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