Customer Service High School

D ustin Norman

**** ******** **, ******* ** ***** 1-678-***-**** ******.********@*****.***

Objective

I t is my goal to achieve the r ight career for me that will be worth the long term investment of my time and abilities. I am very goal

o riented and extremely knowledgeable in many different fields of technology, construction and logistics. I can envision myself years

f rom now maintaining my career, and to be the best, if not one of the best, of my peers within the same career.

Education

High School Diploma May 2006 Polaris Evening School of Woodstock Georgia

Skills & Abilities

Technology

Technology has always been a hobby of mine. I am knowledgeable concerning networking, basic programming, MS office suite, and

t he windows operating system. I always appreciate the customer’s point of view and can explain technical concepts in a simplified

manner that the customer appreciates and understands.

M anagement

Managing and the training of all personnel in any field is a must within any company. I have trained and instructed many

personnel with multiple tasks to be completed with efficient methods that I have discovered to accomplish all tasks assigned

f luently and intelligently.

Sales

I have the experience and ability to provide exceptional customer service. I am also skilled in customer relations and the upselling

of more products or services provided by my company which has always been a great ability of mine.

Communication

A ttention to detail is a must. My primary goal is to be the most reliable of my peers and to complete every task assigned. I get

a long with everybody even in the worst situations. I believe in eye contact and clear communications whether it’s the customer, or

t he boss.

Work history

Amazon Fulfillment - Order PICKING AMAZON.COM November-2013 Feburary-2014

Working for Amazon was a great learning experience for me. I learned how online orders were processed and shipped. I t was very

fast paced and intense work through the holiday seasons. The leads and managers always praised me for the work and effort that I

put forth to make it easier for the next person.

Intellisort - Pallet Builder Jcpenney J une-2010 july-2013

My responsibility was to sort and palletize cartons directly from other departments. There were times where we did not receive

m uch, therefore we had to make use of our time by going to other departments to assist their needs. I did this job for 3 years and

was the most reliable amongst my peers to get all tasks done. I was relied upon to t rain new peers and get them to understand and

perform the day to day operations of my department.

Painter – Remodel Custom booth manufactuaring October-2009 april-2010

A t this job, I traveled and remodeled I HOP in several states. The company was based out of Gladewater Texas. I worked a good

60-80 hours a week and came home once a month for a few days to rest. I t was my responsibility to ensure we got the whole

outside and inside of every I HOP painted/remodeled within a 3 day deadline so they could reopen for business.

Painter – Remodel All around home maintenance J une-2006 august-2009

This was where I learned to paint and acquired several other handyman skills such as roofing, sheetrock, plumbing, electrical, and

masonry. I started working here soon after I graduated high school and maintained it for 3 years. I became really good at what I

d id and even upsold us on more work to do. The customer was always happy with the work we performed and recommended us to

t heir friends or family on several occasions.

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