Customer Service Manager
Resume:
William E. Miller
Scotch Plains NJ 07076 908-***-**** 908-***-****
Email: *******.**********@*****.***/**********@*****.***
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Environmental Services Manager
Management experience in healthcare establishment as well as Hospitality
Industry. In-depth knowledge of Universal Precautions policies and
procedures in handling of infectious waste. Skilled in floor and carpet care.
Ability to work in a team environment and excellent Customer Service,
Communication and leadership skills.
Skill:
Twenty years of Management experience in Environmental Services
● Professional level customer service experience
● Professional experience in Surveys: JCAHO/ CMS/D.O.H/O.S.H.A
● Several work related certifications
● Knowledge of all phases of floor and carpet care and equipment
● Experience in working in union environments
Employment: Split Shift Operations Supervisor
2014 Modern Facilities Services
733 Ridgedale Ave, East Hanover NJ 07936
Bronx Lebanon Hospital
1650 Grand Concourse Bronx NY 10457
Supervised all Critical Care areas of Hospital,
Emergency rooms bays and common areas, Labor and Delivery
Operating Rooms, Mother and Infants, Discharge cleaning,
Overseen floor care projects, attended daily bed board meeting
Employment: Environmental Services Director
2003 - 2012 Confidence Management System, 1420 East Linden Ave Linden
NJ 07036
Manager of housekeeping and laundry operations for contract
management team, process payroll hours, order supplies, hire and
discipline employees if needed, Oversee department meetings.
Discharge cleaning, Greet new admissions, Conduct customer
satisfaction surveys. Create employee schedules on Excel spread
sheet. Manager of soiled department for industrial laundry service,
Clean Textile Services, manage linen sort for clients and ensure
deliveries.
Employment: Environmental Services Director
2002-2003 Atlantic Coast Rehabilitation Health Care Center, 485 River Ave
Lakewood NJ 08701
Directed housekeeping and laundry operations
sub-acute and long term care 170 bed and outpatient facilities,
process payroll hours, hire and discipline employees if needed,Oversee department meeting. Environment of care member.
Create Employee schedules on excel spread sheet. Ordering
supplies
Employment: Environmental Services Director
2000-2002 Victoria House Rehabilitation Center, 40 Freneau Matawan, NJ
07747
Directed housekeeping and laundry for 130 bed sub-acute
rehabilitation, long term care facility, and 50 assisted living
apartments, order supplies, process payroll hours, created
employee schedules on excel spread sheet,manage department
budget.
Education: Howell High School
1988-1992 Farmingdale,NJ Diploma
Education: Brookdale Community College
1992-1994 Lincroft NJ, Criminal Justice Major
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