Customer Service Registered Nurse

JENNIFER MCCLAIN

**** ********* ** ****** ****, IL 60487

.

224-***-**** • jenny *******@*****.***

Q UALIFICATIONS S UMMARY

Highly motivated and patient-centered Registered Nurse seeking a career with a professional medical

provider.

Operations & Administration: Proven success supporting overall goals and facilitating daily tasks

and procedures to maximize efficiency. Adept at accurately managing data and employees while

maintaining quality care.

Communication Strengths: Exceptional interpersonal skills with a history of providing quality

customer service, ensuring satisfaction and effectively resolving issues. Able to contribute effectively to

team environments, including leading and training employees.

Key Strengths: Patient-oriented and focused on delivering high level of performance. Able to quickly

learn and excel in new responsibilities. Able to multitask and prioritize challenging responsibilities while

remaining calm and level headed.

E DUCATIONAL B ACKGROUND

Associates Degree in Applied Science 2013 • COLLEGE OF LAKE COUNTY • Grayslake, IL

Registered Nurse (RN)

Honor Student

Associates Degree in Graphic Design 2008 • ROBERT MORRIS COLLEGE • Waukegan, IL

Honor Student

S KILLS AND C ERTIFICATIONS

BLS Certified

ACLS Certified

Familiar with Epic

Highly Proficient with Microsoft Word, Excel, Power point, Illustrator, Photoshop, and medical

software

P ROFESSIONAL E XPERIENCE

REGENERATIVE SURGERY CENTER • Des Plaines, IL

Recovery/Surgical Nurse (October 2013- Present)

Responsibilities include ensuring patient identification, consent is correct and signed, starting IV, prepping

patient for surgery, and providing immediate care and observation of post operative patients. Consistently

confirming vital signs are stable and providing medications, nursing interventions, oxygen, and properly

charting information/events during stay. Thoroughly educating patients and family members about proper

post operative care and answering any questions that arise. Independently managing patient care for a pain

management doctor and assisting with epidural injections in the operating room. Drawing blood and

processing bone marrow and plasma under Dr. Sheinkop, for the purpose of regenerating tissue and

cartilage in arthritic patients.

Requires flexibility, time management and efficiency

EAR, NOSE, AND THROAT SPECIALISTS OF ILLINOIS • Highland Park, IL

Medical Receptionist (January 2011 – October 2013)

Independently operated the Highland Park location for a fast paced practice, upholding the highest quality

of patient care and confidentiality. Prepared the office for patients. Assisted the doctors during procedures

as required. Checked patients in and out. Entered billing charges for procedures. Performed all other

necessary task for proper office function.

Requires high organizational, multitasking and time management skills.

Additional experience managing a bakery for a large hotel, Lead Baker • KEY LIME COVE

Contact this candidate