Customer Service Manager

resent

PARWIZ

ELM-JO

Career Objective

Experience

Senior Server and Network Security Manager NOC

Network, System, IT Manager / Engineer

Mob: 091******** Email : ******.***-**@*******.*** Web :www.elmjotechacademy.com

2807 Alvyra Way 95821 Sacramento

Over 8 year’s full life cycle, ICT Project experience (Problem solving, design scoping, planning and development upgrades,

networks and servers infrastructure changes and critical PC Rollouts). Developing supporting customer relationships extensive

Knowledge in LAN, WAN, Hardware, Software Experience. Now making continued significant contribution with a new challenging role

designing, supporting, administrating and implementing most complex network in Afghanistan US Army ANP Ministry of interior

project.

2007-Current

Network Innovations US Military CJ6 ANP Project

Network Innovation US Military CJ6 ANP Project: As part of technical implementation team providing technical solution and support for

integral rollouts borough wide. Including 1st, 2nd and 3rd line support to over 2500 users including (50) remote sites. Supporting all

aspects or fault rectification to strict including hardware / software (windows XP and 2008 server / workstation environment, wide

variety of Microsoft productivity software deployed together with Image processing, map info, GIS and many more non mainstream

applications.

Responsible for assisting Senior Server and Network Security Manager in areas of design, configuration, testing, and

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implementation of IT solutions for 34 Regions having 800 Cisco devices, 100 Dell R710 Servers also includes SAN and

Backup Systems.

Maintaining UNDP Lotfa Servers, AHRIMS, Electronic Pay roll system.

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Handle the tasks of identifying, diagnosing, and resolving hardware and software problems

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Web site filtering through Blue coat, Forti net hardware System.

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setting up 119 Police call system.

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Perform preventative server and desktop maintenance Deliver, set up, and assist in the configuration of end user PC desktop

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hardware, software, and peripherals Support and install local area network cabling systems and equipment like network

interface cards, Routers, HBA Cards, SCSI Cards, Servers, SAN, Tape libraries, Fiber Switches, Network Security Devices

and Cisco switches

Perform maintenance of the overall security posture of the network

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Responsible for basic website maintenance like configuring Microsoft Internet Information Services (IIS), updating HTML

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pages, and managing Share Point sites

Responsible for managing disaster recovery tasks such as

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the backup of user data via Storage Area Network (SAN)

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and tape devices, and maintaining asset inventory and configuration management plan

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Responsible for the implementation, troubleshooting, and maintaining operations of network systems

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Provide desktop support including creating images specific to client requirements and deal with issues pertaining to hardware

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and applications

Responsible for configuring and maintaining communications including Advance firewalls, Internet connections, VPN, point to

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point connections, and remote access

Build, maintain, and examine core network services including anti virus and back up

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Delegation of Tasks to 2nd line support on Daily Servers Maintains.

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Installing and Running Ethernet cables on 42u and other different Server Rack Cabinets and making sure of Quality of Service

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and proper Cable Run up.

Perform routine network maintenance checks as well as configure and manage printers, copiers, and other miscellaneous

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network equipment

Installing, zoning, commissioning, provisioning, tuning, patching, supporting, troubleshooting, administration for the SAN

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( Storage Area Network ) and NAS ( Network Attached Storage ) storage environment for Mainframe & Midrange ( UNIX,

LINUX, VMWARE, WINDOWS ) platforms.

Responsible for all aspects of the day to day support of the storage environment.

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Capacity Management, i.e. monitoring the available space at the SAN level, provide trending in storage usage

Configuration Management, i.e. additional storage space to the hosts already attached to the SAN environment, updating

version controlled configuration documentation.

Installing server connectivity software (e.g. HBA drivers & code) which connect to the SAN fabric.

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Incident and Problem Management, i.e. resolving storage related issues (failed components, performance issues, replication

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issues, etc) with & without storage vendor assistance.

IT Instructor

Diffrent insitutes (Qurtaba, Alazhar)

Currently at AUAF

Responsible for all kind of Microsoft and cisco starter to expert level trainings

Develop and draft the training curriculum according to the requirements of the trainings

- Create online accounts for students and supervise online records of students

- Prepare and submit the training work plans and reports to his/her supervisor

-Maintain enrolment and attendance records of students

-Maintain the computers and equipment in a good functional condition

-Report any problem that reduces the quality of the program, in a timely manner

-Prepare required tests and assessments according to the work plan

- Prepare, organize, and manage the training materials for trainees

- Monitor the progress of trainings and report on the strength and weaknesses of the program

- Identify the students who has the ability to attend higher level trainings

-Recommend further trainings for trainees who successfully pass the program

- Coordinate and resolve issues related to the classrooms, trainees, and materials

- Evaluate the trainees and the program itself during and at the end of the trainings

Avail his/her present in the coordination meetings

-Any other related tasks assigned by supervisor

Deputy IT Manager

2006- 2007

Bank Millie Afghan

Trouble shooting network systems making sure systems are clean up with viruses attack and hacks on the network.

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Performing clean viruses scan and collect the report and delegating tasks to maintain systems every day.

To determine end user requirements and provide IT leadership throughout the process of systems implementation.

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Serve as coach and provide leadership to the information technology department under general direction of the Bank

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CEO.

To ensure the BMAs network is at all times protected by implementing and supporting endpoint protection such as

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antivirus, Network and host― based intrusion prevention, patch management solution, internet gateways and content

filtering systems.

To enforce the BMAsICT policies for good IT governance by ensuring that installations, systems configurations and user

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practices adhere to industry standards and best practices.

To ensure systems uptime, availability and security of all key applications such as CBS, email and internet connectivity.

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To enforce and manage disaster recovery strategies ― Plan and implement to ensure recoverability in case of systems

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failure.

To research and make positive advocacy on the adoption of new innovative technologies that support the BMAs strategy

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Technical Skills

In-depth knowledge of LAN, WAN, Cisco Products, and network devices Routers, Switches, IPS, IDS, MARS, ASA, tang berg

system, Polycom, Microwaves, Blue coat SG cisco Call manager 8.0, Unity Express, UCCX Billy Stone Billing System. Expertise in

Setting up call centers build up whole 119 system for MoI and regions.

Extensive knowledge of Microsoft technologies, VMware, Symantec, Sonic WALL, Dell (R710…) HP Servers, and switches, AD,

DNS, DHCP, IIS, Terminal server, Print Server, Exchange server, ISA Server, Solar winds Orion Server, Kiwi Cat tools, Web

Server, File Server.

Experience in Managing, Monitoring, and troubleshooting Network Security.

Solid knowledge of IP Networking, Routing Protocols RIP, BGP, OSPF, EIGRP, IPX TCP/IP, security and IP telephony Unified

Communication Manager.

Proficient in troubleshooting Data Center and LAN, WAN network problem

Exhibit strong communication, critical thinking, multitasking, troubleshooting, and customer service skills

Self-motivated, proactive, and has the ability to thrive in a fast-paced,

mission-critical operations environment.

Critical PC Rollout, Real Time processing, Handling different sites 34 regions network, expert in delegating tasks, Efficient Reporting

and doing jobs on time.

Expert in Exchange server 2010, servers 2008, navisphere, Symantec Antivirus & backup Exec system.

Solid Knowledge in Tape libraries Backup System and EMC Storage Area network design Implementations.

Education

MCP (Microsoft Certified Professional)

MCSE (Microsoft Certified Systems Engineer)

MCTS, MCITP(Microsoft Certified Technology Specialist & Information Technology Professional)

Microsoft Exchange Server 2007 Certified (configuring, deploying messaging solution )

Microsoft Certified Solution Expert server 2012 (Server infrastructure)

Microsoft Certified Solution Expert exchange server 2013 (messaging)

Microsoft Certified Solution Expert SharePoint Sever 2013 & Lync Server

Microsoft Share Point Server 2007 Certified

CCNA( Cisco Certified Network Associate)

CCNA VOICE (Cisco Certified Network Associate in VOICE)

CCNA Security (Cisco Certified Network Associate Security)

CCNP (Cisco Certified Network Professional in Security)

CCDP (Cisco Certified Design Professional )

ITIL Certified ( Information Technology Information Library – IT Service Management )

IELTS ( International English Language Testing System ) Scored 5.5

CCIE Security Lab Boot camp Dubai (IPExperts System)

CCIE Security Written Certified (Lab Exam Pending)

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