Joel Rodriguez Marrero
Albany, NY 12205
Home: 718-***-****
Cell315-***-****
**************@*****.***
PROFESSIONAL OVERVIEW
Motivated professional with over 10 years of experience in sales & in all aspects of residential building management. Experience managing facilities operations across multiple locations. Demonstrated ability to delivery high quality service, in a dynamic, high-paced environment. Experience in working through crisis situations. Strong communication skills. Sales management, sales analysis, budget control, account management, Training teaching, product knowledge, effective leadership & organizational skills.
11/12 -Present 20/20 COMPANIES
Albany New York - District Manager
Brooklyn New York – Account Executive
District Manager of Albany – responsible of managing sales staff on daily sales of multiple marketing camapigns & Fortune 500 companies
(Verizon, Virgin mobile, Sprint, T_Mobile, Univision)
Sales Training, market events set up's in the upstate region
Verizon Fios increase sales volume in a struggling market hitting weekly, monthly sales goals. reporting sales volumes, managing events of latest fiber optic technology of Verizon Fios
Six months Account Executive manage territory setting up new accounts daily with Verizon Fios
Sales success increase to a promotion in six months - (District manager of Albany)
4/2010-11/2012 TIME WARNER CABLE
College point, Queens New York / New York NY
Account Executive / Outbound Sale Rep
One year of call center experience upgrading customers, retention offers, cold calls, outbound sales calls Monthly success rate increased consecutively of sales in Time Warner Cable home entertainment
Two years account executive managing high end luxury high rise accounts in the New York area of Wall st (lobby events, events team set up & demos)
08/2006 – 5/2009 Edmar Cleaning Corp.
Woodside, Queens New York
Equipment Specialist / Account Manager
Janitorial sales, green cleaning, cleaning equipment through out the Tri-State (NY, CT, NJ, PA)
Training customers on daily maintenance for there operations seek analysis for accounts
(Home Depot, Loews, V.A. Hospitals, Board of Education, All Major & Private Airports)
(Residential, commercial, warehouses, hospitals, schools, malls, etc)
Cleaning contractors (A.B.M., C.B.S., One Source, Harvard, P.B.M.,)
02/2005 – 07/2006 Jad Corp. of America
College Point, Queens New York
Asst. Warehouse Manager/Customer service
Daily operations in shipping & receiving in a high volume of maintenance supplies.
Over seeing warehouse staff, operating forklift & power jacks
Operating commercial trucks, vans & commercial freight
Jalite – emergency light compliance law
Customer service for New York City Housing Authority Schedule deliveries daily & weekly of garbage bags through out all five boroughs routing scheduled deliveries.
01/1994 – 12/2004 Related Management
New York, NY
Concierge/Doorman/Handyman
5 years experience of customer service in a luxury full service building.
Interact with residents, utilizing strong written and verbal communication skills.
Worked through two crisis situations, assisting residents and staff through emergency.
Evacuation, crowd control, supervision of post-event clean up crews
(9/11 World Trade Center, 8/14-8/25 New York City Black Out)
Responsible for facilitating package deliveries, vendor and resident service requests.
Ensure resident safe, authorized guests, & Maintained daily log book and managed building keys.
5 years experience handyman building maintenance
(Plumbing, painting, carpentry, floor Waxing, carpet cleaning, electrical work, Air-Conditioning systems maintenance, major Construction and remodeling)
Maintained appearance of all common areas
(Lobby, gym, elevators, roof deck, party Room, stairwells, corral, perimeter of building, laundry room, office, compactor rooms & shoots)
Performed & maintain work orders for resident’s apartment of 24 floors / 309 units
Check maintain boiler & building systems
Managed staff on daily operations delicate staff when building manager was away or on vacation.
10/2003– 5/2004 Ecko Unlimited
New York, NY
Facilities Manager
Responsible for identifying and coordinating major facilities improvement and repair Efforts across 7 corporate locations, supporting 400 employees, for a rapid growth Company.
Developed vendor relationships and supervised vendor service delivery, resulting in Cost savings and increase in quality. Includes budget &invoice reconciliation responsibilities.
Managed materials inventory.
Prioritized, scheduled and ensured the delivery of all facilities job requests, including
Repair/maintenance, new construction
Managed staff and cleaning crews.
On-call for 24-hour emergency
SKILLS, TRAINING, CERTIFICATION, EDUCATION
Strong Computer Skills (PC/Mac Platform, Microsoft Office Suite, Music Production Tools)
Bilingual (Fluent English-Spanish)
32BJ SEIU Member
Painting, Electrical, Plumbing, Carpentry, Maintenance and Cleaning Equipment
Supervision & staff management
Boiler Certification P-99 Low Pressure Oil Boiler
Eco-lab Stone Restoration certification
Nilfisk Advance Equipment certification
U.S. Green Building Council Member
High School Diploma
Hostos Community college (rel-estate business management courses)
Time Warner Cable - sales, customer service, product certification)
Verizon Fios -sales, management, customer service, product certification
T-Moblie, Sprint, Virgin Mobile, Uni-vision, - product certification
References Available