Customer Service Representative

Mr. Dana H. Hayes

**** ******** ***** *******, ** 27616-7207

919-***-**** ****************@*****.***

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Summary of Qualifications

. A highly organized self-starter with excellent interpersonal,

written and verbal skills with strong

attention to details and a high-level of confidentiality.

. Over ten years of experience in an accounting and office

support positions.

Strong customer service skills and capable of working independently

as well as part of a team.

Proficient in Word, Excel, Outlook and experience in using Oracle

Financials and Solomon Accounting.

Employment History

Accountemps/Allscripts May 2013-July

2013

Raleigh, North Carolina Contract

Biller

. Invoicing clients for startup costs,training and additional

support costs.

. High volume billing.

. Assist accounting in reconciling unbilled items.

. Participates in meetings and on special projects as needed.

Bartech Group/Eaton Corp. 2010-

2012

Raleigh, North Carolina

Billing Assistant

. Review completed work orders prior to invoicing.

. Researched billing and contract inquiries for internal and

external customers.

. Managed resolution of billing and contract inquiries.

. Created weekly reports for outstanding billing and contract

invoices.

. Data entry into Oracle.

Bartech Group/Eaton Corp.

2009-2010

Raleigh, North Carolina

Credit Analyst Clerk

. Researched and investigated open credit memos for credit

department for the years 2006-2009.

. Analyzed the validity of the credit memos to determine status.

. Collaborated with controller to ensure credit memos were either

refunded, applied or reversed to correct accounts once

determination was made.

Kelly Services/Genworth Financial 2008-2009

Raleigh, North Carolina

Telephone Solicitor

. Disseminated financial informational packets to homeowners for

the prevention of foreclosure.

. Met daily quota of 80 to 100 outbound solicitation calls to

consumers.

. Handled customer inquiries and requests about informational

packets.

. Monitored completion of client's workout documentation to ensure

timely submission

to appropriate departments .

Leone, Bender & Seate,LLP 2006-

2008

Raleigh, North Carolina Legal

Caseworker

. Reported directly to three attorneys which encompassed the

timely and complex preparation of cases from discovery to the

settlement phase.

. Handled post- interview and medical follow-up of clients.

. Liaison between insurance adjusters, healthcare providers,

clients and attorneys.

. Calculated and prepared settlement statements for attorneys' and

clients.

. Disbursed net proceeds to clients and medical providers.

First Citizens Bank

1998-2005

Raleigh, North Carolina

Adjuster III

. Successfully managed a five million dollar collection portfolio

including lines of credit and equity line accounts.

. Answered 65-80 inbound and outbound calls to and from customers.

. Setup payment plans for 30, 60, 90 day delinquent accounts.

. Assisted customers in obtaining alternate financing for properties in

foreclosure.

. Assumed role of interim supervisor for lines of credit department for

sixty days during supervisor's medical leave of absence.

Education

North Carolina Wesleyan College

B.S. Business Administration

Westchester Community College

A.A.S. Business Administration

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