Customer Service Manager

D EBORAH “Debbie” STEELE

**** *** ****, **** ****, NC 27349

H 336-***-**** // C 336-***-**** // ************@*****.***

P rofessional Summa ry

Office Manager with 34 years in animal care industry. Areas of expertise

i nclude day to day running of a busy multi-doctor mixed animal veterinary

p ractice.

Skills

Management Customer Service

C lerial Payroll Entry

M ulti-line Phone System Cornerstone Software

VetStreet

Work H istory

Office Manager Tri-County Veterinary Service

1979-2014 Started as a part-time worker and worked my way through

positions. Scheduled staff for a busy 7 doctor practice.

Scheduled doctors for two practices for office and emergency hours. Reviewed

daily appointment schedule for errors or needed changes

E ntered payroll for doctors and staff.

Reconciled end of day and prepared daily deposits.

M aintained inventory and ordering.

Daily reviewed company on-line portal and on-line store plus e-mail.

Completing client requests, answering questions and scheduling appointments.

D id end of month settlement and mailed statements. Oversaw accounts

receivable. Greeted customers and pets in a pleasant manner, was a good will

advocate for the practice.

M aintained coupon and rebate programs with manufacturers.

F irst in to work-brought up computers, Cornerstone and time clock, plus

p repared office for the upcoming day, cared for office cats

F illed in at the front desk or as technician assistant when needed.

T extile Worker Dixie Yarns

1977-1980

Worked in the initial phase of yarn production.

Learned most of the machinery in the card room processing area.

Ba rtender & Waitress Weaver’s Place & Bobby’s Lounge 1980-

1985 Worked part-time at both places for extra income.

Learned an excellent work ethic and how to deal with many personality types

w hen busy.

Education

H igh School Diploma Southern Alamance High School 1977

Colleges (No Diplomas) Guilford College 1977-1978

A lamance Community College 1978-

1980

Affiliations

VHMA Veterinary Hospital Managers Association

Eli Whitney Ruritan

Chatham Friends Meeting

Additional I nformation

E li Whitney Ruritan board member and secretary.

Chatham Friends Meeting Ministry and Council Member.

Teacher of adult and senior Sunday School classes.

Youth leader of elementary girls group.

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