Customer Service High School

Jasmine

Mcintosh

**** ******* *** *

Minneapolis Minnesota 55412

651-***-****

*******@*****.***

Objective

To gain employment in the customer service field and use my skills to the

achieve business goals while providing with growth and business

opportunities.

Employment

GE Marketing

October 2006 - September 2013

* Completes Global Event Management (GEM) research cases for taxes and

escrow issues

* Works closely with taxing authorities and title companies to compile

information to resolve work process issues

* Review closing documents to verify initial escrow deposits and legal

descriptions

* Provides assistance to our Customer Service Department phone queue

* Resolve various complex issues assisting Customer Service taking

Supervisor/Lead Escalated calls

* Coach/Mentor newly trained representatives CRT processes and procedures

* Provide with floor support with skill three training classes

* Issue Reimbursement or Restitution as an Expense for NSF and Easy pay

fees

Time Warner Cable: February 1998 to June 2006

*Handle complex escalated customer issue

*Providing technical support

*Constantly surpassing quality and sale goals set by department management.

*Facilitate new hire training classes.

*Adjusting to an ever changing call center environment while keeping a

positive and profession attitude.

Aetna US Healthcare: February 1997 to February 1998

*Performed office work.

*Ordering and shipping supplies.

*Sorting mail.

*Contacting customer to update claim information.

*Creating spreads sheets for updating access to database in a high pace

call center environment.

Qualifications:

*I have worked in busy work environments. I' am a self-starter who needs

little supervision. Goal oriented able to meet deadline.

Education:

*Lew Wallce High School (June 1991)

References available upon request

Contact this candidate