Customer Service Representative
Resume:
Mark Olynchuk
Unit **
Hamilton, Ontario L8W 1T8
*********@*******.***
OBJECTIVE: To obtain permanent employment within a company that welcomes
new ideas, innovations, and
concepts where I can utilize my unique skill
set.
HIGHLIGHTS OF QUALIFICATIONS
. Over 10 years' experience providing exemplary customer service
. Quick learner who works well under pressure to meet deadlines
. Organizational skillset with excellent time management and
communication skills
. Strong problem-solving abilities and suggest appropriate resolutions
. Reputation to dedication, teamwork, roll-up your sleeves work ethic,
and can work in a fast-paced environment
. Over fifteen years of working in a Computer Operations department
. Exceptional skills in information technology, able to use many
computer programs such as Microsoft Office (Word, Outlook, EXCEL), and
Quickbooks
. Dependable, reliable, energetic and enthusiastic
EMPLOYMENT EXPERIENCE
Employment Agencies, Hamilton and Brantford areas 2013 - Present
Independent Contractor
Have worked short-term through various employment agencies in production,
warehouse, and
quality control.
NCO Group Inc, Hamilton, Ontario
2007 - 2012
Customer Contact Representative
Respond to telephone calls from customers to activate their credit cards
and resolve concerns.
Funtime Printz Inc, Hamilton, Ontario
2004 - 2007
Owner/Operator
. Specialty retail business selling promotional products and gifts to
individuals and businesses
. Answer inquiries and provide information to customers
. Operate computerized inventory record keeping and re-ordering systems,
maintain petty cash
. Accept money, cheque and credit/debit card payment via POS
. Investigate complaints, access and process information
. Log sales in Quickbooks
. Accept resumes, hire personnel, manage staff and assign tasks
EDUCATION
Infrastructure Health & Safety Association, Hamilton, Ontario
2013
Lift Truck Operator Certification
Certified to use classes 1, 2,3,4,5 lift trucks.
Canadian Institute of Management, Hamilton, Ontario
2003 - 2006
Supervisory Management Certificate
Organizational Behaviour, Canadian Business Law, Managerial Communications,
and Human Resource Management.
Shaw College, Hamilton, Ontario
1998 - 1999
PC High Technologist Repair Specialist Diploma
Windows, MS Word, MS EXCEL, Networking Essentials, Internet, Customer
Service, and Keyboarding.
St. Charles Adult Education Centers, Hamilton, Ontario
1995 - 1996
Introduction To Computers Certificate
DOS, WordPerfect
LEADERSHIP EXPERIENCE and INTERESTS
Vice President Membership/Director Electronic Communications Canadian
Institute of Management - Hamilton Branch
Executive member of a local fraternal organization.
Past Secretary of the 95th Hamilton Scouts Group Committee
Work on home computer and interact with LinkedIn sites such as: Customer
Service Professionals, Customer Service Representative Development,
International Customer Service Association - Toronto Chapter, Today's
Productive Office: Solutions, Networking and Jobs, Hamilton Ontario
Networking Group, Mohawk College Continuing Education, Mohawk College
Alumni Association, Retail, Product, Consumer and Service Professionals,
and Small Charities and Groups. Also, I read, golf, and karaoke with family
and friends.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate