Customer Service Representative

Brandi N. Hill

*** ********** *** 770-***-**** - Cell

Stockbridge, GA 30281 *********@*****.***

Objective To provide professional customer service & sales support to your organization by contributing

administrative, interpersonal, and problem solving qualities effectively and efficiently.

Employment History Customer Service Representative-Georgia Power Company, McDonough, GA 01/2014-present

Connection Center Specialist-Comcast Cable, Stockbridge, GA 30281, 02/2013-08/2013

Customer Correspondence Specialist-Litton Loan Servicing LP, McDonough, GA 30253, 06/2008-03/2012

Escalated Call Representative-Litton Loan Servicing LP, McDonough, GA 30253, 09/2006-06/2008

Employment Skills

• 10 years of experience providing outstanding customer service in a busy call center environment

• Providing one-call resolution to clients/customers effectively and efficiently

• Unwavering commitment to customer service, with the ability to build productive relationships, resolve

issues, and win customer loyalty

• Ability to solve problems creatively, use tact, and provide positive outcomes in situations

• Ability to maintain a high level of customer service to both internal and external customers

• Ability to offer options and make sound business decisions regarding payment arrangements and

deposits while balancing customer and business needs

• Strong written communication skills

• Ability to manage a high volume workload within a deadline and metric-driven environment

• Exceeded weekly and monthly departmental goals in regards to production and quality assurance

• Exceeded performance call center guidelines in all areas (speed, accuracy, and volume)

• Team player that assisted the Customer Care Department attain the highest customer service ratings

• Ability to display excellent communication skills, listening skills, and problem resolution

• Completed all required compliance certification

• Completed voluntary customer service training to learn ways to enhance customer satisfaction and

improve productivity

• Proficient in Microsoft Word, Excel, and Outlook

• Knowledgeable in call center multi-line phone technology

Professional Certifications and Other Information

• Exceptional Customer Service I and II

• Federal Debt Collections Practices Act (FDCPA)

• Conflict Resolution

• Active Listening

• Dealing with Difficult Customers

• Active American Heart Association participant

• Active National Breast Cancer Awareness participant

• Active March of Dimes participant

Education East Coweta High School, Sharpsburg, GA 30277

Albany State University, Albany, GA 31704

Georgia Medical Institute, Jonesboro, GA 30236

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