Customer Service Technical Support

Kevin Meyer

**** ******** **. **, ******, MN **434

Mobile: 612-***-**** . *********@*******.***

Summary

I have extensive customer service experience including telephone, e-mail

and person to person communication. My natural disposition and eagerness to

listen attentively assures that I will effectively diagnose problems, and

find the most productive solution. I strive to solve problems creatively to

win customer loyalty. I learn quickly and pay close attention to detail. I

have the ability to follow precise instructions and/or adapt to new

procedures at a moment's notice. I am a team player. I am self-motivated

and work well in a variety of workplace environments.

EXPERIENCE

05/12 - 08/14 Wand Corporation

Position: Technical Support/Client Services

. Provided technical support to clients using proprietary

software

. Troubleshooting issues with Digital Menu Boards, POS's, SQL

software and controllers

. Programmed proprietary POS Systems using Macros

01/12 - 05/12 Liberty Tax

Position: Marketing

. Business to Business Marketing

. Document Courier

01/01 - 10/11 Billiard Street Cafe

Position: Office Manager/Supervisor

. Supervised staff of 12 and managed store operation.

. Responsible for opening and closing establishment including

creating accurate bookkeeping reports for the day.

. Performed all scheduling duties including rotating work

detail.

. Front desk customer service assisting customers with

equipment, merchandise, and refreshments.

02/08 - 04/09 AppleOne

Position: Moneygram International

. Pulled/filed invalid checks and money orders.

. Keyed vendor numbers using 10 key.

Position: Acosta Sales and Marketing/Claims validation and

Clearing

. Validated and cleared claims for client from direct and

indirect customers.

. Created spreadsheets using Microsoft Excel.

10/04 - 04/07 Digital River Inc.

Position: Level 1 Help Desk Analyst/Desktop Support/Customer

Service

. Provided in-house support/installation/configuration of MS

Office

. Entered phone orders for customers.

. Handled 50 - 100 customer contacts per day via phone and

email.

. Mentored co-workers on Call Center policies and procedures.

. Handled customer, vendor and reseller calls that had been

escalated

EDUCATION

09/96 - 05/12 Hennepin Technical College

Studied Microsoft Operating Systems (Windows

98/NT/2000/XP), Data

Communications & Network Design, Networking Principles,

HTML Web

Design, and Intro To Unix and Windows 7.

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Kevin Meyer 9536 Buchanan St. NE, Blaine, MN 55434

Mobile 612-***-**** e-mail: *********@*******.***

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