Customer Service Project
Resume:
Kamil Ayodeji Gbadamosi
** **** **, **** *, Taunton, MA 02780 T: 310-***-**** E: ********@*****.***
PROFESSIONAL SUMMARY
• Experienced Project Manager, with a sound understanding of all processes and process groups of Project
Management. Multiple certifications in relevant specialties.
• Experience in IT Infrastructure, IT security, software development and Data center configuration and upgrade
projects.
• 3 years experience in Software development (VB.net, php/mysql) and database management (SQL server).
• 6 years IT Mobility Experience in all project phases.
• Effectively manages internal and external relationships to achieve the organizational goals.
• Provide numerous techniques to strategically direct and analyze the total projects and project phases.
• Result oriented with strong coaching, mentoring, decision making, influencing, problem solving, negotiation
and situational analysis skills.
• Confident, persuasive and enthusiastic with verbal fluency.
• A strong relationship builder, able to effectively interface with all levels of staff, management, and customers
to achieve corporate customer service, retention, and revenue objectives.
• Expert working knowledge of project management tools and files repositories.
• Vast experience with offshore and onshore project team/resources.
• Provide strong leadership in coordinating interaction and collaboration of user groups, technical personnel,
customers, sales organizations, and regional/divisional personnel.
• Highly flexible, adapting easily to new environments, technologies, and corporate cultures.
EDUCATION
• BSc, Science
• Diploma in Computer Operations
• Diploma In French Language (Diplome D’Etudes En Langue Francaise DELF A2)
CERTIFICATIONS
• MCTS SQL Server 2005 – Microsoft Certified Technology Specialist SQL Server 2005
• CAPM – Certified Associate in Project Management
• ITILv3 - Information Technology Infrastructure Library Certified
• PMP - Project Management Professional Certified
PROFESSIONAL EXPERIENCE
UTC Associates, Inc. – Project Manager 2008 – to present
• Responsibilities
o Direct and Manage full IT infrastructure project lifecycles across different industry verticals.
o Manage large scale mobility development projects on different project phases.
o Manage Data center and Network upgrade and implementation projects.
o Manage Data access from multiple locations on different project phases.
o Manage Project phases with ADM (application dependency mapping).
o Recommend and take action to direct the analysis and solutions of problems.
o Manage scope, effort / cost, schedule, and quality, while continuously identifying and
m itigating underlying risks.
o Manage multi-site global team to develop security solution that will help the organization save
$ 14 million in potential liabilities.
o Set and effectively communicate project expectations to team members and stakeholders in a
t imely and clear fashion. This includes communicating project metrics.
KAG
Develop detail work plans, schedules, project estimates, resource plans and status report.
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Conducts project meetings and manage project tracking and analysis.
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Ensure adherence to quality standards and review project deliverables at each phase.
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Direct business divisions to patch 800+ servers, applications and databases, avoiding global
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s hutdown due to change in daylight savings time.
Provide technical and analytical guidance to project team.
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Communicate with internal and external vendors.
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Managing stakeholders’ engagement and expectancy at the end of each project phase to keep
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t hem in the loop of all activities on the concluded phase and the next phase.
Delegate tasks to and responsibilities to appropriate project team and team members
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Proactively manage changes in project scope, budget, quality and schedule before they turn to
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risks that may adversely affect the project
Identify options and alternatives, make decision and implement corrective actions.
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Develop best practices and tools for project execution and management in line with industry
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standards
Remediating client issues pertaining to project at the post installation phase and ensure it is
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fully resolved and all project deliverables are approved and accepted by client
Coach, mentor, motivate and supervise onsite/offshore project teams and contractors while
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i nfluencing them to take positive actions and accountability for their assigned work
Conduct project post mortems and create a report identifying successful and unsuccessful
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project elements
• Project List
o Seven Hills Foundation, Worcester, MA
Development and installation of Epay login software for over 200 Seven Hills’ houses in
Massachusetts and Rhode Island.
Accessing Data from various Data Center across offshore project sites in Mobility
deployment phases.
Network installation to cover the entire campus of over 200 houses.
Data center Upgrade and application dependency mapping for Worcester and Bourne offices.
Network upgrade for Head office in Worcester and Bourne office
Windows 7 migration for all systems running on windows XP.
Building an ultramodern data center from scratch for Head office in Providence, Rhode
Island.
Installation of thin clients over CITRIX server for the new and upgraded Data centers
Wi-Fi Survey and build out for all 200 houses both indoors and outdoors.
Configuration and migration of Microsoft Exchange and Active Directory.
Development and configuration of staff webmail and addition of staff module to the
organization website.
Installation of “MedMe” Medication order software to help eliminate error in medication
dose and strength for over 1500 clients.
Broadview Networks, New York, NY
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VoIP Phones build, test, installation and turn up for over 500 Corporate Clients of Broadview
Networks Hosted PBX Solution, the core of this was configuration of Polycom and Cisco
Phones on Broadsoft Platform.
SWIFT INC., Manchester, NH
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LAN Survey, reconfiguration and installation of additional Cisco switches and wireless
devices.
Kamil Ayodeji Gbadamosi
56 Dean St, Unit 6, Taunton, MA 02780 T: 310-***-**** E: ********@*****.***
Data center re-configuration, partial upgrade and general remediation.
Application Dependency Mapping activities to identify and troubleshoot communication
among devices, servers and web host servers.
Network optimization and data access across offshore project sites (Mobility Deployment
phase)
Installation of XENclient and XENapp (CITRIX server applications) to run on 2510 thin
clients installed in company branches.
RAM expansion Windows 7 OS migration, Implementation and training.
Set up Help Desk for Clients, Clients’ Doctors, Guardian and staff for enquiries and other
information.
Set up and installation of Extraview trouble ticketing system.
Delta Project, Boston, MA
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Configuration, Implementation & Deployment of “Palm scan” clock-in for over 2500 Support
Advocates in 153 support homes.
Windows 7 migration and installation of new RAM to work with the new OS.
Shared Point Configuration and implementation.
Glowpoint Incorporated
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Session Initiation Protocol (SIP) Application Development for Hosted Video Conferencing
Automatic Video Room Sweeping (AVRS)
Glowpoint Communicator Application Development
MetTel Telecommunications, New York, NY
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Hosted VOIP Provisioning and Implementation on Broadsoft Platform
County of Middlesex SharePoint Implementation with Data access mobility deployment.
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KAG
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