Customer Service Representative
Resume:
Fionna F. Humes
Stone Mountain, Ga 30083
************@*****.***
Objective
To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people.
Experience
Convergent
11/2013-06/2014 Customer Service Representative/ Customer Support Atlanta, GA
I provide customer support to MyPublisher customers via phone, email, or chat. Multitasking phone and chat conversations simultaneously. I also learned and became knowledgeable of clients products or services, while accurately logging all interactions via established business process and tools. Provide prompt, reliable and accurate information to customers while adjusting to the pace of the caller. Demonstrate the ability to identify solutions based on established processes and procedure. Demonstrate effective soft skills, active listening, and ability to empathize with the customer’s situation. Assist MyPublisher customers with troubleshooting techniques and provided technical support with the MyPublisher software.
Movie Tavern
04/2013- 3/2014 Box Office Associate Tucker, Ga
Responsible for serving the general public by selling event related tickets. Responsible for cash management and compliance. Supports marketing and promotional projects for ticketed events, supports event site ticket sales as needed. Sells and processes ticket orders via mail, telephone, internet, and over-the-counter. Distributes literature to patrons and answers questions in response to inquiries about shows and events.
HGS
03/2010- 06/2012 Sharp Electronics Technical Support Advisor Peoria, IL
I provided customer support to Sharp electronics customers via phone, email, or web channels. I also learned and became knowledgeable of clients products or services, while accurately logging all interactions via established business process and tools. Provided prompt, reliable and accurate information to customers while adjusting to the pace of the caller. Demonstrated the ability to identify solutions based on established processes and procedure. Demonstrated effective soft skills, active listening, and ability to empathize with the customer’s situation. Assisted Sharp customers with troubleshooting techniques.
Afni
01/2007- 10/2010 Customer Service Representative Peoria, IL
Responsible for taking inbound calls from new and existing Verizon Fios customers about billing inquiries. Provide information about Verizon Fios products and services as well as great customer service. Operate customer accounts using computer software with multiple windows open at the same time being able to navigate through them in a reasonable amount of time. Handle upset customers with their billing issues and maintain company quota.
Gray Interplant
03/2004- 11/2006 Packer/ Line Assembly Peoria, IL
Responsible for examining and inspecting containers, materials, and products to ensure that packing specifications are met. Responsible for marking and labeling containers, container tags, or products using marking tools. Determine conditions impeding flow of work on assembly line and notify responsible personnel that corrective action is necessary. Notify supervisor of excessive number of damaged or defective parts and requests replacement supply of standard parts to expedite work.
Education
04/2013- Present MedTech College Atlanta, Ga
Pursuing Certification in Medical Assisting
Current GPA 3.0
08/2002- 05/2006 Manual High School Peoria, IL
Obtained a high school diploma
Graduated with a 3.0 GPA
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