Project Technician

Joseph Perrone

**-** **** ****** ******* New York 11103

718-***-**** ******@***.***

Summary of Qualifications

Proactive, resourceful, and technically-savvy IT Professional with a

proven history of leveraging communication, business analysis, and

technical troubleshooting strengths to lead and participate in business-

critical IMAC/DMAC initiatives in many industries. Strong experience

facilitating completion of move projects in the fast-paced financial

industry (trading and non-trading environments). Respected technical

experience with a passion for troubleshooting, maintaining, and

optimizing Windows-based systems including (Win XP and Windows 7

Migration). Maintenance and repair of network and local printers. Refined

communicator, capable of building business relationships with internal

and external stakeholders, project personnel, hired resources, and end

users to understand needs, propose efficient solutions, and align goals.

Leadership Management Information Technology

. Training / . Business Analysis . Installation / Move / Add

Mentoring . Project Management / / Change

. Relationship Tracking . Networking/Infrastructure

Management . Inventory / Control . Troubleshooting/Data

. Team Management Migration

Professional Experience

INNOVATIVE TECHNOLOGY SOLUTIONS, Manalapan, NJ 10/2013-5/2014

Installation Technician

. PC Builds and installs throughout the Northshore - Long Island Jewish

Health System and all of its buildings in Long Island and Queens N.Y.

Replace existing hardware with new machines. Upgrade users operating

system to Windows 7 and Migrate all of the existing files from the users

profile to the new machine. Customize software installations to user's

needs, and install local and network printers, fugitsu scanners and

other peripherals, as needed.

TEKSYSTEMS INC, New York, NY 2007-2013

IT Consultant

. Establish, strengthen, and build relationships with client business

users, project leads, and other stakeholders to understand needs and

drive successful completion of DMAC/IMAC (deploy/install, move, add,

change) engagements.

. Oversee and provide onsite direction to vendors and laborers for all

client projects as necessary.

. Leverage technical expertise to install workstations, build out work

environments, manage technology resources, and troubleshoot user profiles

based on business needs.

Some Project highlights include:

. Weight Watchers Successfully moved 1000+ PC users to new building and

provided 1 week of training and post support.

. Bank of America\Merrill Lynch. As a member of the Bank's DMAC team I

oversaw the installation, verification, and inspection of complex

workstations and printers in mission-critical trading and non-trading

floor moves at downtown and 4 World Financial Center locations, 2

locations in Jersey City and at 1 Bryant Plaza, this included

responsibility for guiding other contract resources.Druation1Year 5

months.

. Nautical Sportswear. Partnered on an IBM contract to upgrade hardware and

software; included responsibility for data migration, PC builds, and

installation of Lotus Notes and other enterprise tools.

. Fox Interactive and Dow Jones. Facilitated rapid PC moves,

troubleshooting, and data migration projects.

. Metropolitan Museum of Art. Successfully migrated 500+ PC users to new

systems with upgraded software.

. Deutsche Bank. Collaborated with other contract IMAC personnel to drive

complex trading floor moves. Data migration.

. Enterprise Rent A Car. Performed a site survey on their server room to

identify needs and subsequently upgrade server capabilities.

. The Gap. Facilitated a corporate move by uninstalling and reinstalling

PCs and telephones.

Joseph Perrone Page Two

INSOURCE INC. (FOR AON CORPORATION), New York, NY 2010

Computer Consultant

. Guided Aon Corporation through a successful hardware upgrade; included

responsibility for project planning, tracking, and laptop replacement

(including networking needs for all peripheral devices). Tracked all

assets using MS Excel.

SERVICE SOURCE, New York, NY 2003-2005

IT Field Technician

. Guided CVS Pharmacy in upgrading store servers to a Dell-based solution;

included responsibility for data migration via patch cable, dumb terminal

replacement, peripheral connections (bar code readers, printers), and

inventory.

SERVICE SOURCE (Continued)

. Provided Dell-based desktop laptop maintenance and printer maintained,

troubleshooting, repair, and configuration for the Department of

Education; also included responsibility for inventory, hardware testing,

and issue resolution.

. Partnered with personnel in Dell's call center to troubleshoot and

resolve technical issues.

. Interfaced between Service Source leadership, clients, and Dell to

maintain accurate inventory of parts utilization (including

responsibility for shipping unused and replaced parts).

J. WALTER THOMPSON INC., New York, NY 2002

Computer Consultant (Lead Tech)

. Migrated users as part of a Windows 2000 professional software and

hardware rollout; included safe migration of personal data such as Lotus

Notes data folders, Internet favorites, and documents.

NEXUS MANAGEMENT INC., New York, NY 1998-2001

Desktop Technician

. Supported PC users needs by troubleshooting, maintaining, and guiding

utilization of hardware and software associated with a staged move

project.

. Attended weekly move and new user meetings with office manager and

furniture movers to coordinate upcoming activity.

. Ensured that all software is installed in accordance with supplier's

license conditions and procedures.

. Maintained physical inventory of all computer equipment and software,

other tasks and projects as assigned, including: rollouts, new user

setup, moves, hardware, and software upgrades.

. Conducted initial training for new system users at the time of hire

(system log on, Novell email access, product-specific training).

. Installed and tested PC hardware, software, printers and other items as

necessary

Education & Professional Development

TECHNICAL CAREER INSTITUTES, New York, NY

Associate in Industrial Electronics / Computer Technology,

1997

Associate Degree in Occupational Studies,

A+ Certified,

1999

PROFESSIONAL DEVELOPMENT

Completed coursework associated with MCSE and CCNA and gained Dell (DCSE)

certification.

Military

U.S. ARMY- 1ST CALVARY DIVISION 1977-1980

Non-Commissioned Officer / Corporal E4 / Platoon Leader

. Honorable Discharge

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