Sales Representative Customer Service

EXPERIENCE

****- ******* ** *******, *** York, NY

Sales Agent / Training Consultant

. Acting as a licensed sales agent for 2 years

. Locating and listing new apartments

. Preparing and negotiating contracts

. Designing and developing a curriculum for new sales

hires

. Training agents using Powerpoint presentations

2010-2011 Dupal Enterprise ; Wholesale Div of Ceci-Cela Bakery, New

York, NY

Outside B2B Sales Representative (French Pastry)

. Prospecting and cold-calling potential retailers

. Arranging and scheduling product samples with buyers

. Introducing new product lines and changes to match

clients' needs

. Negotiating contracts and credit terms

. Designing digital and offline marketing material

(Website, Catalog, Flyers, Menu)

2008-2009 Optima Communications International, Toronto, Ontario

Customer Service Representative; Team Manager

. Providing leadership/coaching to 8 sales agents

. Monitoring service levels, call volumes and schedules

. Ensuring customer satisfaction

. Verifying that all administrative requirements of the

campaigns were completed in timely and efficient

manner

2007-2008 Toshiba, Digital Home Entertainment Products, Paris, France

Regional Sales Representative

. Acquiring new accounts; reactivating existing

accounts.

. Establishing and strengthening relationships with

retailers

. Offering in-store training aids

. Attending trade shows

. Submitting daily activity, results and competition

reports

. Successfully providing strong after sale support

during the HD-DVD recall

. 14% increase of YTY earnings

EDUCATION

2005-2006 Master of Business Administration

International School of Management / St John's University

Paris, New York

International Business Concentration

2001-2005 Bachelor of Business Administration

Institut Sup rieur Europ en de Gestion (ISEG) Paris,

France

Major: Marketing ; Minor: Finance

2010 NY Real Estate License

New York Real Estate Institute, New York, NY

INTERNSHIPS

2005 FullSix Web Agency, Paris, France

Junior Consultant

. Taking part in a successful localization of Redken's

website from France to USA

. Updating and maintaining the web catalog of several

L'Oreal brands (Redken, Biotherm) using a content

management system

. Migrating and publishing new intranet for SFR,

Vodaphone's French subsidiary

. Helping shape online-marketing strategies for clients

by analyzing best practices in the industry

2003 Estudines Real Estate Agency, Strasbourg, France

Marketing

. Conducting market research

. Managing online and telemarketing campaigns

. Coordinating paperwork for leases, renewals, repairs,

financial

2001 CPS Congo Pieces Service - Import House, Pointe Noire,

Congo

MPS Madagascar Pieces Services, Madagascar and France

Marketing

. Processing customs forms (Nomenclature / Harmonized

Tariff Schedule)

. Serving as a liaison between France, Congo and

Madagascar offices.

. Managing customer relations with local businesses

Languages: English, French, Spanish (basic)

Technical Skills:

Hardware / Software

Computer assembling and maintenance.

Troubleshooting hardware and software problems

Installing and configuring the peripherals, components and

drivers

Backup Management and data recovery

Networking

Microsoft Office ; Google Document ; Quickbooks ; ThinkorSwim ;

Final Cut Photoshop ; Lightroom ; Notions of Web Design ; CMS ;

VOIP ; SIP ; SEO

Operating Systems

Windows (15 years), Mac (5 years), Android / iOS (5years),

Chrome OS (2 years), Linux (1 year), AS400 (< 1 year)

Permanent Resident - Eligible to work in the US

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