Customer Service Human Resources

Location:

Mount Pleasant, SC

Posted:

September 18, 2014

Contact this candidate

Resume:

Nicholas C. Neal

**** ********* ***

Mt Pleasant, SC 29466

843-***-**** cell / 843-***-**** message

Email: *********@*****.***

Objective: I want to secure a rewarding, professional position which focuses on customer service and allows me to expand my knowledge, skills, and experience.

Experience:

U.S. Army

Senior Human Resources and Logistics NCO Carlos Lopez 804-***-****

Fort Stewart, GA April 2009 - May 2013

3-69 Armor Battalion

* Prepare and post army regulations and other army publications, ensuring that 6 subordinate companies are in compliance with US Army standards

* Managed warehouse duties that required an understanding of established storage plans, policies and procedures

* Set up and maintained job schedules for 25 personnel

* Review and prepare reports on staffing levels of personnel and make duty assignments on enlisted personnel

* Performed security checks on over 1100 individuals

* Managed six individuals in a rapid deployment battalion in charge of over $450,000 of assigned equipment

* While supervising the personnel and ID Card section in Iraq, processed citizenship packets and passports for over 65 individuals in the Battalion

* Insured that shipments were properly packaged, identified with shipping information, and loaded properly

* Provide support to Defense Travel System Clerks and Approving Officials to provide guidance and resolve problems

* Created training materials using Microsoft PowerPoint

* Certified Inspector/Trainer for the Commanding General's Inspection Program to ensure security and accuracy of files

Responsible for maintaining complete and accurate certification packets for over 200 individuals and tracking

Certification expiration dates for annual training

(USAREC) United States Army Recruiting Command 1SG David Hutch 716-***-****

Syracuse, NY February 2006 – March 2009

U.S. Army Recruiter

* Earned Glen E. Morrell award which is the top award for recruiting in the US Army

* The ability to communicate to a diverse group of individuals

* Trained peers resulting in Recruiting Station increasing company standard by 25%

* Worked long hours unsupervised with a high volume of success

* Met all recruiting objectives; conducted interviews with a network of influences to include high schools, colleges, and community officials

* Conducted background checks on over 350 individuals completing all security packets in a timely manner

* Perform record searches at law enforcement agencies, courthouses, financial and educational institutions relative to the subject of investigation.

* Direct performance resulted in the recruiting station achieving 150% of its yearly mission

* Process a variety of documents using Microsoft Office; recorded and transcribed monthly meetings

* Managed Station Commanders calendar

* Provided clear and concise reports to United States Army Recruiting Command on all US Army applicants

(SOCCENT) Special Operations Command Central LTC Craig Greenwood

MacDill, AFB, FL/Qatar August 2002 – November 2006

Human Resources and Logistics Specialist

* Rapidly coordinated with the Air Force movement of $1,000,000 worth of equipment from four different countries with zero losses

* Selected by Logistics Director to attend HAZMAT certification course over senior co- workers

* Maintained 100% accountability of equipment in four different countries with no loss of Equipment

* Prepared briefing updates for Senior Logistics Director who directly briefed (SOCCENT) Special Operations Command Central Director

* Certified HAZMAT Load Planner

* Extensive experience providing training to organizations on operational logistics support programs such as support agreement management, deployment planning, and other mission areas

* Ability to provide technical advice and assistance on development and implementation of logistics policies associated with: supply, transportation, safety, and/or facilities

Education:

North Central Institute

University of Maryland

GPA: 3.9 out of 4.0; 46 Semester Hours Completed

Houston County High School

Columbia, AL

High School Graduate 1990

Additional Information/Honors and Awards:

Active Secret Security Clearance

Meritorious Service Medal

(6) Army Commendation Medals

Joint Service Commendation Medal

Senior Leaders Course

Advance Leaders Course

Warrior Leaders Course

Hazardous Materials Course

Airlift Load planners Course

Defense Hazardous Materials Waste Handling Course

Hazardous Materials Citizens Orientation Course

(UPL) Unit Prevention Leader

Supervisor Development Course

Defense Reutilization Marketing System Course

Emergency Program Manager Course

Emergency Preparedness Course

Citizens Guide to Disaster Assistance

Radiological Emergency Management

20 years of experience with the United States Army. Extensive administrative experience in a variety of environments, office management, and supervisory experience. Exceptionally skilled with verbal and written communication. Outstanding interpersonal skills, quality work ethic, and a GREAT ATTITUDE. Dedicated and resourceful in solving problems in order to provide the highest quality of service to all customers. Actively participated in coordination and planning of the annual TAMC ball, with an average of 700 attendees; developed Excel spreadsheet for tracking attendees and monies collected, menu selections, and seating reservations. Proficient with government computer programs to include Microsoft Office, DTS, Citibank website, AHLTA, CHCS1, CIS, IFICS, UCAPERS, MEBITT, and Pure Edge Forms. Extensive expertise with the Defense Travel System. Highly respected by the customers I have had the privilege to serve.

Nichlous C. Neal Page 3

References:

Note: Many of the military supervisors I worked for have retired or gone on to other duty stations. I am listing individuals I have worked for and other professional associates I have provided support for in my various positions.

Name

Employer

Title

Telephone

William Jones

MSG/E8

Supervisor, 3-69 Armor Battalion Ft Stewart, GA

912-***-****

CSM Raymond Curtis(Retired)

Retired

Former Command Sergeant Major, Ft Stewart, GA

912-***-****