Customer Service Engineer

DeMetrius Knight

Certified Firefighter/Engineer

Douglas, GA

***************@*****.*** - 912-***-****

As a highly talented Firefighter/Engineer with extensive experience in saving lives and property, I am seeking

an opportunity to serve in a position with a progressive organization that will allow me to utilize my experience

to enhance the organizations ability to meet its goals and objectives.

WORK EXPERIENCE

Certified Firefighter/Engineer

City of Douglas Fire Department - Douglas, GA - 1999 to Present

Professionally trained and experienced to provide basic life support and extrications along with firefighting and

rescue operations.

Routinely respond to emergencies that include but are not limited to, accidents, acts of nature and other

catastrophic events requiring the operations and utilization of a wide range of fire apparatus and tools.

Professionally trained to assess and respond to hazardous materials, arson investigation, structural fire control,

fire ground hydraulics, crash victim extrication.

Participate in fire prevention and educational activities throughout the local school system.

Promote positive image of the organization through participation in community-based activities.

Excellent oral and written communication skills, with the ability to communicate at multiple levels of

management.

Provide service assistance to local emergency response teams, such as paramedics and police force.

Shift Manager

Rockin n Roll Bowlin Center - Douglas, GA - February 2009 to January 2010

1 Oversee a shift of 10 - 15 employees to ensure highest level of customer service.

2 Cash Management audits and reconciliations.

3 Training of new employees

4 Excellent oral and written skills

Utilities Service Worker

City of Douglas Water Department - Douglas, GA - 1997 to 1999

Performed duties as an utility service worker.

Professionally trained to install and repair water hydrants to required standards.

Utilized excellent judgment, problem solving skills and independent thinking to ensure that both safety and

basic community needs were meet. Drive a utility truck to predescribe locations ( job worksite or customers

homes)

Warehouse Manager

Farmer's Furniture - Douglas, GA - 1996 to 1997

Managed the overall day to day operations in order to prepare, fill and deliver orders consumer residences.

Successfully maintained 100% accountability for all aspects of inventory control, ensuring the highest level

of consumer satisfaction.

Continuously improved operations and work efficiencies.

4 Drive company truck to various location throughout Ga.

575 Amber Meadow Rd. Douglas Ga. 912-***-****

Assistant Manager

Magnolia Grocery - Elizabeth, NJ - 1986 to 1996

Supervised all daily functions of store activity to ensure customer satisfaction.

Performed bookkeeping and accounting duties.

Responsible for the training of all new employees along with yearly evaluations.

Perform inventory counts, cash drawer audits and reconciliations. Perform yearly safety inspections along with

periodic fire drills.

EDUCATION

Diploma in Corrections Officer

Georgia public safety training center - Forsyth, GA

2012 to 2012

Technical Certificate in Fire Science

East Central Technical College - Douglas, GA

January 2003 to January 2006

State of Georgia fire certification in firefighter

Georgia Public Safety Training Center - Monroe County, Ga

January 1999 to January 1999

Associates in Business Management

SCS Business and Technical College - Newark, NJ

January 1992 to January 1994

SKILLS

Inventory Management, Fork lift operator, Management classes, Arson Investigator

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